Ola S Canteen
Columbia
Summary
Adept at transforming spaces into pristine environments, I leveraged deep cleaning expertise and exceptional customer service at Woodspring Suites to elevate guest satisfaction. My ability to mentor in cake decoration at Publix showcases my strong work ethic and attention to detail, achieving significant improvements in team skill development and customer experience.
Overview
20
20
years of professional experience
Work History
Head Housekeeper
Woodspring Suites
02.2024 - Current
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeper
Hilton Columbia Center
03.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Server
Aramark
01.2023 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Picker
Amazon
01.2023 - 02.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Followed orders precisely for correct items, sizes and quantities.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Cake Decorator
Publix
02.2021 - 05.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Cake Decorator
Sam's Club
03.2019 - 11.2020
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
- Precisely arranged display cases throughout workday to highlight finished products.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
Cake Decorator
Publix
11.2004 - 10.2017
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Precisely arranged display cases throughout workday to highlight finished products.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Improved customer experience by providing consultations on cake design options.
Education
Associate of Arts - Baking And Pastry Arts
Johnson & Wales University
Charleston, SC05-1998
Skills
- Cleaning practices
- Bathroom cleaning
- Strong work ethic
- Order picking
- Exceptional customer service
- Food handling safety
- Order preparation
- Deep cleaning expertise
Timeline
Head Housekeeper
Woodspring Suites
02.2024 - Current
Housekeeper
Hilton Columbia Center
03.2023 - 05.2024
Server
Aramark
01.2023 - 02.2023
Picker
Amazon
01.2023 - 02.2023
Cake Decorator
Publix
02.2021 - 05.2022
Cake Decorator
Sam's Club
03.2019 - 11.2020
Cake Decorator
Publix
11.2004 - 10.2017
Associate of Arts - Baking And Pastry Arts
Johnson & Wales University
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