Olga Iacofano
Mt. Pleasant
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Server
Tavern and Table
Mt. Pleasant
08.2015 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments to optimize guest flow and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted guests with menu selections and special dietary needs inquiries.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled guest complaints professionally to enhance overall dining experience.
- Trained new servers on restaurant procedures and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
Iacofano's
Server/manager
Mt. Pleasant
03.2005 - 08.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
CMMA, Pre-nursing - Pre- Nursing
Trident Technical College
Charleston, SC 06.2021 - 08.2023
Skills
- Customer service
- Menu knowledge
- POS operation
- Cash handling
- Food safety compliance
- Table management
- Staff training
- Problem solving
- Menu memorization
- Shift management
- Server training
- Suggestive selling
- Hostess support
Timeline
CMMA, Pre-nursing - Pre- Nursing
Trident Technical College
06.2021 - 08.2023
Server
Tavern and Table
08.2015 - Current
Iacofano's
Server/manager
03.2005 - 08.2015