Olga Perez
Greenville
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
14
14
years of professional experience
2017
2017
years of post-secondary education
Work History
Transportation Security Screener
Transportation Security Administration, TSA
Greenville
11.2022 - Current
- Screened passengers and luggage for prohibited items using advanced detection equipment.
- Conducted thorough inspections to ensure compliance with federal security regulations.
- Collaborated with team members to maintain a secure and efficient screening process.
- Monitored security checkpoints for suspicious activity and reported concerns promptly.
- Provided guidance to passengers on security procedures and regulations during screening.
- Utilized communication systems to coordinate with law enforcement and security personnel.
- Maintained orderly queue of visitors checking in, assisted visitors with questions, directed to specific locations and reported unusual, questionable, or suspicious activities to management.
- Maintained security and safety focus and awareness and adhered to security screening protocols while working in stressful environment with disruptive and angry passengers.
- Maintain accurate records of passenger information, including names, flight numbers, dates.
- Perform security screenings of passengers, baggage, and cargo to ensure compliance with Transportation Security Administration regulations.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Identify prohibited items and dangerous substances in carry-on luggage or other containers.
- Remain up-to-date on current TSA policies, procedures, and regulations.
Hotel Front Desk Clerk
Milan Hotel GROUP
Asheville
10.2021 - 10.2022
- Greeted guests and provided exceptional customer service at the front desk.
- Managed reservations and room assignments using hotel management software.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly and professionally.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Input customer data into reservation systems and updated to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Posted incidental charges to ledgers, manually or by using computers.
- Verified customer credit to establish payment method for accommodations.
- Assisted guests with check-in and check-out procedures as needed.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Responded to inquiries and room requests made online, by phone, and via email.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Floating Teacher
Eliada Homes
Asheville
08.2020 - 07.2021
- Developed engaging lesson plans for diverse student needs.
- Collaborated with staff to create a supportive learning environment.
- Monitored student progress and provided constructive feedback.
- Adapted curriculum materials to fit various learning styles and abilities.
- Implemented behavior management strategies to enhance classroom dynamics.
- Coordinated activities that promoted social skills and teamwork among students.
- Maintained communication with families to support student development.
- Participated in professional development opportunities related to educational best practices.
- Provided guidance and support for student academic success.
- Scheduled and monitored one-on-one sessions with students for additional assistance.
- Maintained accurate records of student attendance, grades, test scores, and other relevant data.
- Provided instruction on social skills development through group activities and discussions.
- Developed and implemented engaging lesson plans to meet the needs of all students.
- Provided classroom instruction outlined in teacher's lesson plans.
- Assessed student understanding through informal and formal methods.
- Collaborated with regular teachers to ensure continuity of instruction.
- Encouraged student participation and active learning in the classroom.
- Utilized positive reinforcement to motivate students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Prepared and graded subject tests for students.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Hotel Front Desk Receptionist
Homewood Suites Hilton
Asheville
04.2019 - 08.2020
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed reservations using hotel management software efficiently.
- Coordinated room assignments based on guest preferences and requests.
- Processed payments and maintained accurate cash handling procedures.
- Provided information about hotel amenities and local attractions to guests.
- Collaborated with housekeeping to ensure rooms met cleanliness standards.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Adhered to company policies and procedures when performing job duties.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Verified customer credit to establish payment method for accommodations.
- Arranged tours, taxis or restaurant reservations for customers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Posted incidental charges to ledgers, manually or by using computers.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input and confirmed reservations for guests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
Preschool Teacher
YWCA Of Asheville
Asheville
11.2018 - 04.2019
- Developed engaging lesson plans that fostered children's creativity and learning.
- Implemented age-appropriate activities to enhance social and emotional development.
- Maintained a safe and clean classroom environment for all students.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Coordinated with community resources to provide additional support for families.
- Taught children foundational skills in colors, shapes and letters.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Assisted in providing a safe and secure environment for children.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Implemented hands-on, play-based strategies for experiential learning.
Unarmed Security Officer
Axis Security
Cullowhee
08.2016 - 04.2019
- Monitored premises to maintain a secure environment for staff and visitors.
- Conducted regular patrols to identify and report any suspicious activities.
- Managed access control by checking identification and screening visitors.
- Collaborated with local law enforcement during incidents for effective resolution.
- Responded promptly to emergency situations, ensuring safety protocols were followed.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Assisted with investigations into thefts, vandalism, assaults.
- Assisted customers with inquiries about products and services offered by the business.
- Operated security vehicles for patrolling large premises efficiently.
- Apprehended and removed trespassers from facility grounds.
- Trained new security personnel on standard operating procedures and emergency protocols.
- Identified potential security risks and recommended measures to management.
- Monitored CCTV systems to ensure safety and security of premises.
- Inspected security equipment and systems to ensure operational functionality.
- Managed lost and found items, ensuring safe return to rightful owners.
- Managed access control systems, verifying identification and signing in visitors.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Cashier
Aramark
Cullowhee
08.2016 - 08.2017
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained clean and organized checkout areas for optimal customer experience.
- Assisted customers with inquiries and product information promptly.
- Collaborated with team members to ensure smooth store operations daily.
- Implemented store promotions by displaying merchandise attractively at checkout.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
Concessions Worker
Chartwells Dining Services
Asheville
02.2012 - 08.2014
- Prepared and served food items to customers efficiently.
- Maintained cleanliness and organization of the concession area.
- Operated cash registers and processed transactions accurately.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Set up and dismantled concession stands for events effectively.
- Followed safety and sanitation guidelines during food handling.
- Collaborated with team members to ensure smooth service flow.
- Provided excellent customer service and addressed inquiries promptly.
- Assisted in inventory management and stock replenishment.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Worked with teammates and openly invited coaching from management team.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Adhered to health department regulations regarding food handling practices.
- Ensured that all safety protocols were followed at all times during shift hours.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Attended staff meetings to discuss changes in policies or procedures.
- Checked expiration dates on all products before serving them to customers.
- Resolved customer complaints in a professional manner.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Promoted events and menu selections on social media platforms to increase sales.
Education
Computer And Information Systems
Greenville Technical College
Greenville, South Carolina, SC 10.2025 - 03.2026
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC 08.2014 - 05.2018
Asheville High School
Asheville, NCSkills
- Customer service
- Conflict resolution
- Security screening
- Lesson planning
- Surveillance monitoring
- Security equipment operation
- Cross-cultural communication
- Memory retention
- Language proficiency
- Integrity and honesty
- Incident documentation
- Physical fitness
- Behavioral analysis
- Passenger screening
- Public safety
- Patience and tolerance
Languages
Spanish
Professional
Websites
Timeline
Computer And Information Systems
Greenville Technical College
10.2025 - 03.2026
Transportation Security Screener
Transportation Security Administration, TSA
11.2022 - Current
Hotel Front Desk Clerk
Milan Hotel GROUP
10.2021 - 10.2022
Floating Teacher
Eliada Homes
08.2020 - 07.2021
Hotel Front Desk Receptionist
Homewood Suites Hilton
04.2019 - 08.2020
Preschool Teacher
YWCA Of Asheville
11.2018 - 04.2019
Unarmed Security Officer
Axis Security
08.2016 - 04.2019
Cashier
Aramark
08.2016 - 08.2017
Bachelor of Science - Criminal Justice
Western Carolina University
08.2014 - 05.2018
Concessions Worker
Chartwells Dining Services
02.2012 - 08.2014
Asheville High School