OLIVIA C. WHITAKER
Summerville
Summary
Over a decade of extensive experience in customer service and care, with expertise in time management, public speaking, and problem-solving while fostering a collaborative team environment. Proven track record in building strong one-on-one rapport with customers and excelling in sales. Passionate about community service through education on the benefits of herbal products and plants for human health. Dedicated to enhancing customer experiences and driving sales growth through personalized service and informed product knowledge.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Olivia Oils LLC
Summerville, SC
01.2023 - Current
- Hand create various tincture, oil blends, salves, and teas from custom curated recipes to enhance the health and well being of adults and children.
- Continuous avid self-education through herbal workshops, lecture attendance and a large collection of books.
- Managed supply chain logistics to ensure timely delivery of products and maintain inventory levels.
Server
Page’s Okra Grill
Summerville, SC
11.2023 - 01.2025
- Host multiple tables at a high pace while facilitating all of their needs that relate to their dining experience.
- Coordinated opening procedures for a new location and optimized operational efficiency at smaller sites.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new servers on restaurant protocols and menu offerings, fostering team efficiency.
Server
Philosophia
Mount Pleasant, SC
07.2023 - 11.2023
- Developed and delivered engaging presentations on Greek wine pairings, fostering a deeper understanding among guests.
- Executed attentive service and maintenance of a 6 to 8-table section, enhancing the overall fine dining atmosphere for guests.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Server
Hall’s Chophouse
Summerville, SC
07.2021 - 04.2023
- Demonstrated expertise in wine selection and presentation during table-side service in an upscale dining environment.
- Coordinated and facilitated multiple large parties and private events to ensure seamless guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Waitress
The Shelter Kitchen and Bar
Mount Pleasant, SC
09.2020 - 07.2021
- Responsible for handling table orders between customers and kitchen staff while maintaining six to eight tables
- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction and retention.
- Assessed table drink needs and coordinated with bartenders to enhance customer satisfaction.
Service Advisor
Hendrick Honda of Charleston
Charleston, SC
03.2020 - 09.2020
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction
- Managed customer inquiries and mechanic feedback to ensure clarity on vehicle service requirements.
- Assisted customers in understanding repair solutions and comparing pricing to ensure informed decisions.
Waitress
Carolina Ale House
Summerville, SC
08.2018 - 03.2020
- Monitored and responded to customer requests for six to eight tables concurrently, enhancing dining experience.
- Cultivated strong interdepartmental relationships to enhance coordination of food and alcoholic beverage service.
- Trained new team members on menu items, service standards, and POS systems to improve overall efficiency.
Food Production Technician
Albertson’s Grocery
San Clemente, CA
08.2016 - 02.2017
- Prepared, cut, and packaged fresh produce daily based on safety code regulations
- Operated production machinery to ensure efficient product flow.
- Performed departmental responsibilities that included training new employees and store openings
- Maintained quality control standards throughout production processes.
Education
High School Diploma - Automotive Diagnostics Certificate
Germanna Community College
Virginia01-2014
High School Diploma - Automotive Technical Program
Stafford Senior High School
Virginia01-2012
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Vision implementation
- Reporting and documentation
- Customer service management
- Teamwork and collaboration
- Customer retention
Courses and continued education
- Introduction to herbalism course
- 6-month course taught by herbalist Hannah Webber
Timeline
Server
Page’s Okra Grill
11.2023 - 01.2025
Server
Philosophia
07.2023 - 11.2023
Small Business Owner
Olivia Oils LLC
01.2023 - Current
Server
Hall’s Chophouse
07.2021 - 04.2023
Waitress
The Shelter Kitchen and Bar
09.2020 - 07.2021
Service Advisor
Hendrick Honda of Charleston
03.2020 - 09.2020
Waitress
Carolina Ale House
08.2018 - 03.2020
Food Production Technician
Albertson’s Grocery
08.2016 - 02.2017
High School Diploma - Automotive Technical Program
Stafford Senior High School
High School Diploma - Automotive Diagnostics Certificate
Germanna Community College