Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Olivia Dixon

Charleston Coffee Exchange
Charleston
2
Languages
4
years of professional experience

Friendly and adaptable individual with a strong background in customer service and team training. Committed to ensuring clean, organized environments and delivering quality service to support overall business success.

Work History

Barista

1 Year 2 Months
Charleston Coffee Exchange | 05.2025 - Current
  • Prepared high-quality coffee beverages using espresso machines and brewing equipment.
  • Assisted customers with menu selections, providing personalized recommendations based on preferences.
  • Trained new staff in coffee preparation techniques and customer service standards.
  • Maintained cleanliness and organization of workstations to ensure efficient service delivery.

Server Assistant/Host

7 Months
Holy City Hospitality | 10.2024 - 05.2025
  • Assisted servers in delivering timely food and beverage orders to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
  • Supported front-of-house team during busy shifts by quickly addressing customer needs.
  • Maintained cleanliness and organization of dining areas to support efficient service operations.
  • Greeted customers warmly to provide exceptional customer service.

Manager on Duty

2 Years 5 Months
Platos's Closet | 03.2022 - 08.2024
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and developed staff on customer service excellence and operational standards.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
  • Managed inventory levels, optimizing stock replenishment processes for efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Education

Bachelor of Arts - International Relations

College of Charleston | Charleston, SC | 05-2027
  • Study Abroad: [Seville, Spain], [International Relations]

Skills

Customer service excellence
Customer engagement
Cash handling
Collaboration
Leadership skills
Time management
Team player
Staff training

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Barista

Charleston Coffee Exchange
05.2025 - CurrentRead More

Server Assistant/Host

Holy City Hospitality
10.2024 - 05.2025Read More

Manager on Duty

Platos's Closet
03.2022 - 08.2024Read More

College of Charleston

Bachelor of Arts from International Relations
Read More
Olivia Dixon