Friendly and adaptable individual with a strong background in customer service and team training. Committed to ensuring clean, organized environments and delivering quality service to support overall business success.
Work History
Barista
1 Year 2 Months
Charleston Coffee Exchange | 05.2025 - Current
Prepared high-quality coffee beverages using espresso machines and brewing equipment.
Assisted customers with menu selections, providing personalized recommendations based on preferences.
Trained new staff in coffee preparation techniques and customer service standards.
Maintained cleanliness and organization of workstations to ensure efficient service delivery.
Server Assistant/Host
7 Months
Holy City Hospitality | 10.2024 - 05.2025
Assisted servers in delivering timely food and beverage orders to enhance guest satisfaction.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
Supported front-of-house team during busy shifts by quickly addressing customer needs.
Maintained cleanliness and organization of dining areas to support efficient service operations.
Greeted customers warmly to provide exceptional customer service.
Manager on Duty
2 Years 5 Months
Platos's Closet | 03.2022 - 08.2024
Supervised daily operations, ensuring adherence to company policies and procedures.
Trained and developed staff on customer service excellence and operational standards.
Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Managed inventory levels, optimizing stock replenishment processes for efficiency.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Bachelor of Arts - International Relations
College of Charleston | Charleston, SC | 05-2027
Study Abroad: [Seville, Spain], [International Relations]