Olivia Findley
Hopkins
Summary
Customer-focused insurance sales professional licensed in Property and Casualty and Life and Health. Experienced in consultative selling and needs-based solutions, with a proven ability to build client relationships and meet performance goals. Skilled in communication, problem-solving, and multitasking in dynamic environments. Seeking to leverage sales expertise and insurance knowledge to enhance client satisfaction and drive business growth.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Customer Advocate II
BLUE CROSS BLUE SHIELD
2025.11 - Current
- Handled high-volume inbound calls to deliver professional, courteous customer support, enhancing customer experience
- Resolve account inquiries, eligibility questions, and service issues with accuracy and efficiency
- Documented all interactions clearly while navigating multiple systems, ensuring accurate records for follow-up actions
- Meet or exceed quality, productivity, and customer satisfaction benchmarks
- Maintained strict confidentiality and compliance standards to safeguard customer information and uphold company policies
Sales Representative
EXTRA SPACE STORAGE
2025.03 - 2025.09
- Upsold additional services while maintaining a strong customer experience
- Achieved call handling, quality, and sales performance metrics, ensuring service excellence
- Provided solution-focused service in fast-paced call center, contributing to customer satisfaction
- Facilitated customer account inquiries, rentals, and payments, enhancing overall support experience
Sales Representative
TELEPERFORMANCE
Columbia
2024.11 - 2025.02
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Facilitated customer orders over the phone and online, streamlining the purchasing process
- Maintained accurate records of customer interactions in CRM systems.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of customer interactions in CRM systems.
Digital Sales Representative
SPECTRUM
2023.10 - 2024.11
- Developed and implemented digital sales strategies to maximize revenue growth.
- Surpassed monthly performance goals by consistently meeting targets
- Built strong relationships with clients, enhancing customer loyalty and satisfaction.
- Developed and implemented digital sales strategies to maximize revenue growth.
- Resolved billing, service, and account concerns, ensuring client satisfaction and retention.
Customer Service Representative
VERIZON WIRELESS
2019.11 - 2023.08
- Addressed escalated issues, achieving high satisfaction scores through effective resolution strategies
- Assisted customers with billing inquiries, account management, and device troubleshooting to enhance user experience
- Executed service changes, upgrades, and returns with precision to ensure customer satisfaction
- Worked across multiple systems in a high-volume environment
Sales Representative
RED VENTURES (FRONTIER)
2019.07 - 2019.09
- Handled inbound calls to resolve customer service inquiries
- Provided product explanations and support to enhance customer understanding
- Maintained documentation and follow-up records to ensure service continuity
Assistant Store Manager
7-ELEVEN
2018.03 - 2019.07
- Oversaw day-to-day store operations, focusing on customer service, inventory management, and staff scheduling to enhance overall efficiency.
- Evaluated sales activities to ensure customers received satisfactory service and quality goods, contributing to positive shopping experiences.
- Implemented promotional displays to enhance product visibility and attract customers.
- Audited cash handling procedures for accuracy and security in transactions, safeguarding store assets.
Assistant Store Manager
QUIKTRIP
2015.05 - 2018.02
- Supervised store operations while delivering hands-on customer service to enhance customer experience
- Trained employees on customer service standards to improve team effectiveness
- Monitored compliance with company policies and safety procedures to uphold operational integrity
Education
Bachelor of Science - Management & Human Resources
STRAYER UNIVERSITY
06.2027
High School Diploma -
Zebulon B Vance
06.2013
Skills
- Customer service
- Issue Resolution & De-escalation
- Account Management
- Retention strategies
- Sales techniques
- CRM Documentation
- Multi-System Navigation
- Time Management
- Professional Communication
- Relationship building
Certification
Life and Health Insurance License – State of South Carolina
Timeline
Customer Advocate II
BLUE CROSS BLUE SHIELD
2025.11 - Current
Sales Representative
EXTRA SPACE STORAGE
2025.03 - 2025.09
Sales Representative
TELEPERFORMANCE
2024.11 - 2025.02
Digital Sales Representative
SPECTRUM
2023.10 - 2024.11
Customer Service Representative
VERIZON WIRELESS
2019.11 - 2023.08
Sales Representative
RED VENTURES (FRONTIER)
2019.07 - 2019.09
Assistant Store Manager
7-ELEVEN
2018.03 - 2019.07
Assistant Store Manager
QUIKTRIP
2015.05 - 2018.02
Bachelor of Science - Management & Human Resources
STRAYER UNIVERSITY
High School Diploma -
Zebulon B Vance