Olivia Garrett
Greenville
Summary
Skilled Automotive Technician with a robust history at Express Oil Change & Tire Engineers, where I significantly enhanced workshop efficiency and customer satisfaction. Leveraging a strong work ethic and problem-solving skills, I specialize in engine repair and customer service, consistently delivering high-quality vehicle maintenance and repairs.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Automotive Technician
Express Oil Change & Tire Engineers
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Operator
PennPac
07.2024 - 12.2024
- Improved operations by monitoring equipment performance and troubleshooting issues promptly.
- Operated machinery for consistent quality and adherence to production standards.
- Coordinated workflow for seamless production and minimized downtime.
- Enhanced team performance with clear communication and support during complex tasks.
Administrative Assistant
Pennpac
07.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Dexter Axle
08.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Automotive Technician
Firestone Auto Care
06.2021 - 02.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Education
High School Diploma - General Studies
Eastside High School
Taylors, SC04.2021
Skills
- Strong work ethic
- System/Tech savvy
- Changing tires
- Microsoft Excel
- Attention to detail
- Engine repair
- Problem-solving
- Changing oil
- Hand and power tools
- Brake systems understanding
- Replacing parts
- Troubleshooting skills
- Parts replacement
- Fluid exchanges
- Customer service
- Tire services
Certification
Microsoft Excel Certified
Timeline
Operator
PennPac
07.2024 - 12.2024
Administrative Assistant
Pennpac
07.2024 - 12.2024
Customer Service Representative
Dexter Axle
08.2023 - 06.2024
Automotive Technician
Firestone Auto Care
06.2021 - 02.2022
Microsoft Excel Certified
Automotive Technician
Express Oil Change & Tire Engineers
High School Diploma - General Studies
Eastside High School
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