Olivia Horton
Aiken,SC
Summary
Motivated and experienced management professional with a strong background in overseeing departmental functions and driving team success. I have a proven track record of delivering exceptional service and ensuring timely, accurate order fulfillment. Strong multitasking and problem-solving abilities are consistently demonstrated, along with a positive attitude in fast-paced environments. Proficient in communication and dedicated to finding effective solutions to challenges between the company and its customers. Committed to continuous improvement and adaptability, ensuring consistent achievement of departmental goals.
Overview
7
7
years of professional experience
Work History
Department Manager
Cold Creek Nurseries
01.2025 - Current
- Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
- Implemented training programs for staff, enhancing team performance and product knowledge.
- Increased customer satisfaction with exceptional service and attention to detail in produce displays.
- Conducted regular evaluations of fresh produce, implementing proactive measures to maintain quality.
- Streamlined inventory management by implementing efficient ordering processes and maintaining accurate records.
Customer Experience Advisor
Warby Parker Inc
04.2024 - 08.2024
- Served as a full-time Customer Experience Advisor, managing daily calls and emails to assist customers with their eyeglass needs.
- Spoke with many customers of all ages regarding their prescription eyeglasses, contacts, and sunglasses. I ensured a positive and enjoyable customer experience with Warby Parker.
- Processed orders for specific prescriptions tailored to the customer’s request, recommended optimal materials based on individual needs, and addressed inquiries to ensure high levels of customer satisfaction.
- Worked one on one with a supervisor to go through new policies and a monthly performance metric to improve my statistics.
Server
Kyle Limited Company
05.2023 - 09.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Monitored food and beverage levels to satisfy customer needs.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Shift Supervisor
Polo Grounds Cafe
05.2021 - 07.2022
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety.
- Controlled inventories of food and beverage ingredients.
- Crafted espresso and smoothie drinks daily.
- Compiled and balanced cash receipts at end of day and shift. Collaborated with employees on scheduling and call-outs.
- Supervised and participated in kitchen and dining area cleaning activities.
Barista Trainer
Starbucks Coffee Co
02.2019 - 05.2020
- Trained new baristas on company processes and product preparation.
- Demonstrated coffee grinding and brewing equipment and accessories, increasing sales.
- Improvised new, custom drinks, enhancing coffee shop reputation.
- Brewed espresso, added syrups and steamed milk to craft specialty drinks for customers.
- Presented and explained drink menu, answering questions to educate customers.
Education
College Credits -
Aiken Technical College/USCA
Aiken, SC01.2022
High School Diploma - undefined
South Aiken High School
Aiken, SC07.2018
Skills
- Positive Attitude
- Customer service
- Organizational Skills
- Adaptability
- Team leadership
- Training and development
- Sales and Promotion
- Strong Work Ethic
- Fiscal Responsibility
Timeline
Department Manager
Cold Creek Nurseries
01.2025 - Current
Customer Experience Advisor
Warby Parker Inc
04.2024 - 08.2024
Server
Kyle Limited Company
05.2023 - 09.2023
Shift Supervisor
Polo Grounds Cafe
05.2021 - 07.2022
Barista Trainer
Starbucks Coffee Co
02.2019 - 05.2020
High School Diploma - undefined
South Aiken High School
College Credits -
Aiken Technical College/USCA