Olivia Ledford
North Augusta
Summary
Reliable and organized medical receptionist skilled in appointment management and front desk operations. Proven ability to collaborate effectively with clinical staff and provide exceptional customer service, contributing to a positive patient experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
North Augusta Oncology
North Augusta, SC
08.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification and pre-authorization processes for patient treatments.
- Collaborated with clinical staff to enhance communication regarding patient care needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Assisted patients with inquiries, providing exceptional customer service and support.
Customer Service Cashier
Christie’s Coffee Co
North Augusta, SC
12.2023 - 08.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout area for efficiency.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels at the register to ensure product availability.
- Trained new staff on operational procedures and customer service standards.
- Handled cash, credit, and digital payments following security protocols.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Volunteer
Breezy Hill Baptist Church
Graniteville, SC
07.2019 - 07.2025
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored the students who came through.
- Assisted in training new counselors on best practices for camper engagement and safety measures.
- Was a leader of the students as well as my counselors.
- Supervised daily activities and ensured adherence to safety protocols for campers.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Associate of Applied Science - Interdisciplinary Studies
Augusta Technical College
Augusta, GA12.2026
High School Diploma -
North Augusta High School
North Augusta, SC05.2023
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- Customer service
- Reliability and punctuality
- Patience and composure
Certification
- PT - Phlebotomy Technician
Timeline
Medical Receptionist
North Augusta Oncology
08.2025 - Current
Customer Service Cashier
Christie’s Coffee Co
12.2023 - 08.2025
Volunteer
Breezy Hill Baptist Church
07.2019 - 07.2025
Associate of Applied Science - Interdisciplinary Studies
Augusta Technical College
High School Diploma -
North Augusta High School