- I enjoy participating in various sports such as tennis, pickleball, and golf for physical activity and camaraderie
- I like volunteering with youth sports programs as a coach
- I have fun cooking for friends and family gatherings
- I love road trips and exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy crafting and DIY Projects (landscaping, home projects)
- I participate in local theater productions to enhance my public speaking and teamwork skills
- I like working with my hands and fixing things
Olivia Misseijer
Cleveland
Summary
I am a dedicated and hard-working student with a strong academic foundation in Hospitality Management, paired with 5 years of hands-on client relations experience. I am also a highly adaptable, quick learner with strong self-management skills. I am deeply committed to centering empathy and community impact in my daily work. I am eager to bring strategic organization and a passion for advocacy to this role to ensure strong partner communication and meaningful impact.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Guest Service Specialist
Stax's
Greenville, SC
03.2026 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Supported team members in daily tasks, fostering a collaborative work environment.
- Coordinated room assignments, optimizing guest accommodations and preferences.
- Greeted and seated guests efficiently during high-volume shifts to minimize wait times and maximize dining room capacity.
- Accelerated table turnover times by rapidly bussing, sanitizing, and resetting tables to reduce guest wait times.
- Processed cash, credit, and gift card transactions accurately using the POS system while maintaining a balanced drawer.
Assistant Manager
Pumpkintown Café
Pickens, SC
09.2023 - 08.2025
- Implemented strategies to enhance team productivity and improve overall service quality.
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on café policies, procedures, and best practices.
- Handled escalated customer complaints with professionalism, turning negative experiences into repeat business.
- Accountable for daily cash management, including balancing registers.
Venue Asisstant
Edinburgh West
Taylors, SC
06.2022 - 05.2024
- Coordinated event logistics to ensure seamless execution and guest satisfaction.
- Managed venue setup and breakdown, optimizing space utilization for diverse events.
- Assisted in maintaining a clean and organized venue, promoting a positive atmosphere for guests.
- Maintained a calm, professional demeanor while troubleshooting unexpected, fast-moving issues (e.g., weather shifts, missing vendor items) to protect the couple's experience.
- Managed venue transition schedules, rapidly resetting spaces between ceremony, cocktail hour, and reception layouts.
Education
Associate of Applied Science - Hospitality And Tourism Management
Greenville Technical College
Greenville, SC05.2026
Skills
- Guest relations
- Exceptional communication
- Problem-solving aptitude
- Attention to detail
- Event planning
- Continuous improvement
- Basic accounting
- Computer skills
- Event coordination
- Strong empathy
Accomplishments
- English Award for a perfect score on the English ACT
- Honor Student/Athlete at Travelers Rest High School
- "Miss Azalea" pageant winner 2024
Certification
- Lodging and Tourism Management
- ServSafe
Interests
Timeline
Guest Service Specialist
Stax's
03.2026 - Current
Assistant Manager
Pumpkintown Café
09.2023 - 08.2025
Venue Asisstant
Edinburgh West
06.2022 - 05.2024
Associate of Applied Science - Hospitality And Tourism Management
Greenville Technical College