Olivia Oliver
Rembert
Summary
Professional with strong background in customer interactions and service solutions. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer goals.
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Overview
11
11
years of professional experience
Work History
Customer Service Representative
Foundever
11.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Assisted customers in navigating company website, improving overall user experience.
Cashier
Fred’s
12.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Receptionist/Administrative Assistant
SUCCESS LEARNING ACADEMY
03.2016 - 08.2016
- My day-to-day responsibilities was to ensure the safety of all children at all times
- I had to understand and evaluate their needs as well as provide a safe and fun experience for them
- I was responsible for occasionally closing the day care and being sure all children were picked up on time
Cashier
POPEYES CHICKEN
07.2014 - 03.2016
- My duties as a Cashier was to create a warm and friendly environment for our customers both in the lobby and the drive-thru
- Throughout my shift I cleaned the front lobby area and accurately filled customers’ orders
Education
High School Diploma -
HIRAM HIGH SCHOOL
Hiram, GA01.2013
Skills
- Dependable
- Telephone etiquette
- Team player
- Works well with or without supervision
- Ability to prioritize competing demands
- Responsible
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Professional telephone demeanor
- Account updating
Additional Information
With current job, I did work from home for 3 years
Timeline
Customer Service Representative
Foundever
11.2018 - Current
Cashier
Fred’s
12.2017 - 11.2018
Receptionist/Administrative Assistant
SUCCESS LEARNING ACADEMY
03.2016 - 08.2016
Cashier
POPEYES CHICKEN
07.2014 - 03.2016
High School Diploma -
HIRAM HIGH SCHOOL
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