Olivia Salmon
West Columbia
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and teamwork. Adept at multitasking and problem-solving in fast-paced environments, consistently delivering high-quality service and maintaining a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick-fil-A
09.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted with order accuracy and ensured timely fulfillment of customer requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to changing priorities and customer needs throughout shifts.
- Engaged with customers to promote menu items and special offers effectively.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Retail Sales Associate
LOFT
07.2025 - 10.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales performance.
- Operated point-of-sale system accurately, ensuring efficient transaction processing and cash handling.
- Collaborated with team members to achieve daily sales goals and maintain store organization.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and loyalty.
- Analyzed sales trends to inform product placement decisions and optimize floor layout for increased sales efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Barista
Knowledge Perk Coffee Co.
08.2022 - 12.2024
- Prepared and served high-quality coffee beverages following standard recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated espresso machines and grinders, ensuring optimal performance and beverage quality.
- Handled cash register transactions accurately while processing customer payments.
- Collaborated with team members to meet peak demand during busy hours effectively.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Lifeguard
Clover YMCA
07.2021 - 08.2022
- Monitored pool area to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and rescue assistance.
- Conducted routine safety inspections of facilities and equipment.
- Educated patrons on pool rules and proper swimming techniques.
- Coordinated with management to improve safety protocols and emergency response times.
- Implemented water quality testing procedures, maintaining optimal chemical balance.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Prevented accidents through regular equipment inspections and maintenance.
Education
Associate of Arts - Business Marketing
York Technical College
Rock Hill, SC08-2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Attention to detail
- Time management
- Clear communication
- Conflict resolution
- Punctuality and reliability
- Team player
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gym Workouts
- Road Trips
- Documenting and sharing travel experiences
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- I have a passion for photography and editing photos
- Fashion
Timeline
Front of House Employee
Chick-fil-A
09.2025 - Current
Retail Sales Associate
LOFT
07.2025 - 10.2025
Barista
Knowledge Perk Coffee Co.
08.2022 - 12.2024
Lifeguard
Clover YMCA
07.2021 - 08.2022
Associate of Arts - Business Marketing
York Technical College