Olivia Taylor
Greenville
Summary
A dedicated professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Technical Support Representative
Conduent
03.2021 - 12.2022
- Conferred with customers by telephone to provide information about products or services
- Adhered to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Maintained a thorough knowledge of the company and client programs, policies, and technology
- Referred unresolved customer grievances to designated tier for further investigation
- Navigated multiple computer applications
- Researched in the database for customer solutions
- Assisted customers with ordering replacement technology
- Recorded customer issues on the database to streamline processes and fastrack resolutions
- Maintained detailed records of fulfillment actions and processing of support agreements
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04-2026
IT Support Specialist -
Coursera
03-2024
High School Diploma -
JL Mann High School
Greenville, SC06-2019
Skills
- Information Protection
- Microsoft Applications
- Communication
- Customer Service
- Technical Support
- Business Development
- Detail oriented
- Multiple computer systems
- Data entry
Timeline
Customer Service Representative
Teleperformance USA
03.2024 - 09.2024
Technical Support Representative
Conduent
03.2021 - 12.2022
Bachelor of Science - Business
University of Phoenix
IT Support Specialist -
Coursera
High School Diploma -
JL Mann High School
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