Omar Amin Golson

Field Service Engineer Case Manager

• I have a diverse and technical background working as a Field Service Engineer and Case Manager at Laguna Tools. Here's a summary of your key responsibilities and achievements:
• Machine Installation and Training: Installed machines at customer sites and provided thorough training to ensure proper operation and maintenance.
• Documentation: Created and maintained detailed documentation to support installation processes and training materials.
• Training Syllabus Implementation: Developed and implemented a training syllabus aimed at helping customers with the commissioning of their machines.
• Service Calls: Conducted service calls to troubleshoot and resolve technical issues with machines in the field.
• Customer Support: Managed customer inquiries via email and phone, providing technical assistance to resolve issues promptly.
• Preventive Maintenance Sales: Actively sold preventive maintenance packages, highlighting their benefits to customers to ensure machine longevity and performance.

My experience showcases a blend of technical expertise, customer service skills, and the ability to educate and support customers effectively. This combination is valuable in ensuring customer satisfaction and operational efficiency

Second Shift Lead Man
Laserform and Machine

• Supervised and maintained production for 4 LVD Turrets and 4 Bystronic Fiber Lasers, ensuring efficient workflow and output.
• Programmed and scanned parts, utilizing technical skills to read blueprints and uphold high-quality standards in production.
• Conducted routine maintenance (daily, weekly, and monthly) on machinery to ensure optimal performance and reduce downtime.
• Trained new employees in the safe and proper operation of machines, fostering a culture of safety and skill development within the team.