Omari Massey
Greer
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
6
6
years of professional experience
Work History
Assistant property manager
The Laurel
02.2024 - Current
- Oversee all leasing activities to meet occupancy and revenue goals.
- Follow up with prospects via calls, emails, and CRM systems.
- Approve or deny applications based on rental criteria.
- Train, supervise, and schedule leasing agents or consultants.
- Maintain accurate records of leases, deposits, renewals, and resident data.
- Ensure compliance with Fair Housing laws and company policies.
- Assist in preparing monthly reports for property performance.
Leasing Professional
The Exchange
04.2022 - 02.2024
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
Customer Service Representative
Apple
11.2021 - 02.2022
- Handled inbound calls from injured workers, attorney’s, medical professionals, insurers, and agents.
- Managed customer accounts, ensuring accurate updates and compliance with company policies.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Conducted training sessions for new hires on product knowledge and customer service protocols.
Claims Support Senior
Employer
11.2021 - 02.2022
- Supervises daily operations which include monitoring vendor database, arbitration notices, claims billing/check processing.
- Approve action plans in accordance with best practices.
- Document the claim file of all activities taken.
- Completes periodic file reviews to monitor quality and adherence to processing standards.
- Monitors unit performance against established metrics standards to measure process effectiveness.
Claims Adjuster Assistant
Xtime
06.2021 - 11.2021
- Handles incoming calls and correspondence from insureds, claimants, providers and agents regarding questions or problems associated with claims.
- Make routine contacts with employers, injured employees and provide support as needed along with calculating wages.
- Schedule doctor’s appointments, which include appointment letters, mileage calculation, interpreter and travel arrangements.
- Knowledge of regulations, offsets and deductions, disability duration, medical management practices and Social Security and Medicare application procedure as applicable to line of business.
Document Processing Specialist
11.2020 - 05.2021
- Reviews and evaluates all work-related accident reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements.
- Indexing of documents into the system.
Burger King Crew member
12.2019 - 06.2020
- Proactively give customers correct assistance to any customer.
- Reporting sales to managers.
- Problem solving abilities to ensure that the customer and the team is all on board and happy.
Education
High school diploma -
South Mecklenburg High School
Skills
- Strategic media buying
- Expertise in lease agreements
- Website administration
- Strategic advertising planning
- Real estate management
- Financial budget oversight
- Effective team leadership
- Property tour coordination
- Tenant relations management
- Professional communication skills
- Relationship management
- Technical software skills
Personal Information
Timeline
Assistant property manager
The Laurel
02.2024 - Current
Leasing Professional
The Exchange
04.2022 - 02.2024
Customer Service Representative
Apple
11.2021 - 02.2022
Claims Support Senior
Employer
11.2021 - 02.2022
Claims Adjuster Assistant
Xtime
06.2021 - 11.2021
Document Processing Specialist
11.2020 - 05.2021
Burger King Crew member
12.2019 - 06.2020
High school diploma -
South Mecklenburg High School