Omari Massey
Charter Spectrum
Greer
7
years of professional experience
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Work History
Inbound Sales Representative
6 Months- Developed expertise in product knowledge, effectively addressing customer inquiries and concerns.
- Streamlined sales processes, enhancing response times to customer requests and improving overall service efficiency.
- Trained new representatives on systems and best practices, fostering a collaborative team environment.
- Analyzed customer feedback to identify trends, implementing solutions that improved satisfaction ratings.
Leasing Manager
10 Months- Oversaw leasing activities, achieving target occupancy and revenue goals.
- Approve or deny applications based on rental criteria.
- Train, supervise, and schedule leasing agents or consultants.
- Ensure compliance with Fair Housing laws and company policies.
- Maintain accurate records of leases, deposits, renewals, and resident data.
- Follow up with prospects via calls, emails, and CRM systems.
- Assisted in preparing monthly performance reports, enhancing property management insights.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Professional
2 Years 7 Months- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
Customer Service Representative
3 Months- Handled inbound calls from injured workers, attorney’s, medical professionals, insurers, and agents.
- Managed customer accounts, ensuring accurate updates and compliance with company policies.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Conducted training sessions for new hires on product knowledge and customer service protocols.
Claims Support Senior
3 Months- Supervises daily operations which include monitoring vendor database, arbitration notices, claims billing/check processing.
- Approve action plans in accordance with best practices.
- Document the claim file of all activities taken.
- Completes periodic file reviews to monitor quality and adherence to processing standards.
- Monitors unit performance against established metrics standards to measure process effectiveness.
Claims Adjuster Assistant
5 Months- Handles incoming calls and correspondence from insureds, claimants, providers and agents regarding questions or problems associated with claims.
- Make routine contacts with employers, injured employees and provide support as needed along with calculating wages.
- Schedule doctor’s appointments, which include appointment letters, mileage calculation, interpreter and travel arrangements.
- Knowledge of regulations, offsets and deductions, disability duration, medical management practices and Social Security and Medicare application procedure as applicable to line of business.
Document Processing Specialist
6 Months- Reviews and evaluates all work-related accident reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements.
- Indexing of documents into the system.
Burger King Crew member
6 Months- Proactively give customers correct assistance to any customer.
- Reporting sales to managers.
- Problem solving abilities to ensure that the customer and the team is all on board and happy.
Education
High school diploma
Skills
Strategic media buying
Expertise in lease agreements
Website administration
Strategic advertising planning
Real estate management
Financial budget oversight
Effective team leadership
Property tour coordination
Tenant relations management
Professional communication skills
Relationship management
Technical software skills
Deposits management
Monthly fee and payment collection
Sale and rental recordkeeping
Personal Information
Timeline
Inbound Sales Representative
Charter Spectrum
12.2025 - 06.2026Read More
Leasing Manager
The Laurel
11.2024 - 09.2025Read More
Leasing Professional
The Laurel
04.2022 - 11.2024Read More
Customer Service Representative
Apple
11.2021 - 02.2022Read More
Claims Support Senior
Employer
11.2021 - 02.2022Read More
Claims Adjuster Assistant
Xtime
06.2021 - 11.2021Read More
Document Processing Specialist
11.2020 - 05.2021Read More
Burger King Crew member
12.2019 - 06.2020Read More
South Mecklenburg High School
High school diploma
Read More