Ordessia Robinson
Chesterfield,SC
Summary
Resourceful and dedicated person with motivational leadership, training and employee supervision experience 6 months in corrections and law enforcement. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 2 years industry history. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Correctional officer with strong background in management, supervision, training and customer service. Multitalented person consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Evans Correctional Institution
08.2019 - 12.2021
- Searched building and grounds, living quarters and work areas for contraband
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
- Maintained custody and control of inmates housed in level 2 security unit
- Supervised and directed juvenile movement during various activities on and off campus
- Completed dorm sanitation and maintenance checks and reported results to management
- Built solid relationships with staff and residents to keep institution safe and secure
- Established positive working relationships and maintained boundaries with resident offenders
- Oversaw juveniles in correctional residential facility setting
- Made rounds at specified intervals and conducted head counts and roll calls
- Arranged for medical and dental care of inmates
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Tracked inmates through head counts, visitor logs and scheduled activities
- Observed behavior of residents individually and in groups
- Conducted routine and emergency head counts
- Issued cleaning supplies, comfort items, laundry and all basic meals
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Overnight Support Manager
Walmart
05.2017 - 08.2019
- Placed orders for new merchandise when inventory levels were running low
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse
- Positively engaged with customers and maintained professional appearance at all times as company representative
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction
- Followed instructions, both orally and written from Assistant management regarding daily job tasks and duties
- Loaded, unloaded and moved material to and from storage and production areas
- Reduced opportunities for theft and trespassers by securing all entrances and exits.
- Monitored cash handling procedures to maintain accurate financial records and prevent theft or discrepancies.
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and maintaining welcoming store atmosphere.
- Conducted regular audits of merchandise to ensure accurate pricing, labeling, and product information for customers'' convenience.
Customer Service Manager
Walmart
06.2012 - 05.2017
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Trained and regularly helped associates on performance-oriented strategies and customer service techniques
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Followed through with client requests to resolve problems
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Front Desk Receptionist
Comfort Suites
04.2011 - 05.2012
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Updated customer accounts with add-on room charges, including mini-bar use and room service bills
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Chesterfield High School
Chesterfield, SC01.2009
Skills
- Cash Handling
- CPR
- Data Entry
- Computer Skills
- Customer Service
- Supervising Experience
- Security
- Law Enforcement
- First Aid Training
- Surveillance
- Prisoner Transport
- Crisis intervention training
- Staff Management
- Dispatch
Certification
- First Aid Certification
- CPR Certification
Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Correctional Officer
Evans Correctional Institution
08.2019 - 12.2021
Overnight Support Manager
Walmart
05.2017 - 08.2019
Customer Service Manager
Walmart
06.2012 - 05.2017
Front Desk Receptionist
Comfort Suites
04.2011 - 05.2012
High School Diploma -
Chesterfield High School
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