Oscarioun Holmes
Spartanburg
Summary
Dynamic and results-driven professional with a proven track record at Spartanburg Regional Medical Center, excelling in customer support and problem-solving. Leveraged data entry skills to enhance efficiency, resolving complex issues and ensuring client satisfaction. Committed to continuous improvement and delivering exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spartanburg Regional Medical Center
01.2024 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Emergency Medical Technician
Apella Health
03.2023 - 04.2024
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Shift Manager/Key Holder
Food Lion
04.2020 - 06.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Patient Transporter
White Oak Manor
02.2019 - 12.2020
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Education
No Degree - Culinary Arts Management
Daniel Morgan Technology Center
Spartanburg, SC04-2024
Associate of Arts - Emergency Medical Management
Spartanburg Community College
Spartanburg, SC03-2024
High School Diploma -
Spartanburg High School
Spartanburg, SC04-2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Certification
BLS Provider
ServSafe Food Handler
Serv Safe Food Manager
Certified DHEC EMT
Timeline
Call Center Representative
Spartanburg Regional Medical Center
01.2024 - 12.2024
Emergency Medical Technician
Apella Health
03.2023 - 04.2024
Shift Manager/Key Holder
Food Lion
04.2020 - 06.2022
Patient Transporter
White Oak Manor
02.2019 - 12.2020
No Degree - Culinary Arts Management
Daniel Morgan Technology Center
Associate of Arts - Emergency Medical Management
Spartanburg Community College
High School Diploma -
Spartanburg High School
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