Otez Ross
Columbia
Summary
Proactive and goal-oriented professional with excellent verbal and communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Manager's Assistant
Enterprise Car Rental
Summerville, SC
08.2024 - Current
- Processed credit applications, performed rental entry and professionally managed customer accounts
- Managed scheduling of fleet maintenance to ensure timely service delivery.
- Led team meetings to address challenges and implement process improvements effectively.
- Assisted in training new staff on company policies and software systems.
Residential Counselor
New Hope Carolinas Treatment Center
Rock Hill, SC
11.2020 - 07.2024
- Maintained accurate case documentation, ensuring timely reporting of incidents and corrective actions
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Facilitated daily living skills training for residents to promote independence and personal growth.
- Coordinated recreational activities to engage residents, fostering social interaction and community building.
Sales Manager
US Auto Sales
Columbia, SC
02.2017 - 10.2020
- Analyzed financial data to detect potential fraudulent activities, preventing exposure to financial risks
- Collaborate with finance department to identify buyer requirements, ensuring alignment with company objectives
- Consult with clients about application status and provided a clear pathway for unapproved customers
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Bachelor of Science - Physical Education, Business Administration
Newberry College
Newberry, SC12-2016
Associate of Arts - General Studies, Humanities
Feather River Community College
Quincy, CA05-2014
Skills
- Accountable
- Self motivated
- Tech Savvy
- Staff training and development
- Customer relationship management (CRM)
- Strategic planning
- Orientation and training
- Inventory management
- Recruiting and interviewing
- Negotiation
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
Timeline
Manager's Assistant
Enterprise Car Rental
08.2024 - Current
Residential Counselor
New Hope Carolinas Treatment Center
11.2020 - 07.2024
Sales Manager
US Auto Sales
02.2017 - 10.2020
Bachelor of Science - Physical Education, Business Administration
Newberry College
Associate of Arts - General Studies, Humanities
Feather River Community College