Otez Ross
Enterprise Car Rental
Columbia
9
years of professional experience
Proactive and goal-oriented professional with excellent verbal and communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Manager's Assistant
2 Years 2 Months- Processed credit applications, performed rental entry and professionally managed customer accounts
- Managed scheduling of fleet maintenance to ensure timely service delivery.
- Led team meetings to address challenges and implement process improvements effectively.
- Assisted in training new staff on company policies and software systems.
Residential Counselor
3 Years 8 Months- Maintained accurate case documentation, ensuring timely reporting of incidents and corrective actions
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Facilitated daily living skills training for residents to promote independence and personal growth.
- Coordinated recreational activities to engage residents, fostering social interaction and community building.
Sales Manager
3 Years 8 Months- Analyzed financial data to detect potential fraudulent activities, preventing exposure to financial risks
- Collaborate with finance department to identify buyer requirements, ensuring alignment with company objectives
- Consult with clients about application status and provided a clear pathway for unapproved customers
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Bachelor of Science - Physical Education, Business Administration
Associate of Arts - General Studies, Humanities
Skills
Accountable
Self motivated
Tech Savvy
Staff training and development
Customer relationship management (CRM)
Strategic planning
Orientation and training
Inventory management
Recruiting and interviewing
Negotiation
Problem-solving
Time management
Multitasking and organization
Verbal and written communication
Timeline
Manager's Assistant
Enterprise Car Rental
08.2024 - CurrentRead More
Residential Counselor
New Hope Carolinas Treatment Center
11.2020 - 07.2024Read More
Sales Manager
US Auto Sales
02.2017 - 10.2020Read More
Newberry College
Bachelor of Science from Physical Education, Business Administration
Read More
Feather River Community College
Associate of Arts from General Studies, Humanities
Read More