Ottia Lewis
Blythewood
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Professional computer technician adept at troubleshooting, hardware and software installation, and network maintenance. Strong focus on team collaboration and delivering high-quality results. Reliable, adaptable, and skilled in diagnosing technical issues to ensure optimal system performance. Skilled in customer support, problem-solving, and maintaining secure, efficient IT environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate, Technician, Customer Service Representative
Batteries Plus Store #660
12.2024 - Current
- Repair cell phones, tablets, light fixtures and other devices as needed
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Replace screens, batteries and other components on smartphones and tablets
- Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
Consultation Agent, Advanced Repair Agent
Best Buy Geek Squad Store #1515
09.2023 - 12.2024
- Help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Providing positive, timely engagements with customers during the check-in and check-out process.
- Clearly communicate and partner with team members to give the best experience possible for the customer.
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
Kitchen Team Trainer
Chick Fil A Killian Crossing
07.2019 - 06.2023
- Trained new staff in all kitchen staff roles to meet the best standard of proper food safety and quality
- Set positive example for team members by providing high-quality, efficient service.
- Demonstrated new products, procedures and techniques to employees.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
Freezer, Cooler Stocker
Sam’s Club
06.2021 - 08.2021
- Maintained quality of various types of produce merchandise
- Maintained up-to-date knowledge of the products; collaborating with cross functional teams and helping educate other associates on tools, tasks, and resources.
Education
High School Diploma - Computer and Information Science
ECPI University
09.2025
High School Diploma -
Westwood High School
Blythewood, SC06-2019
Skills
- Viola
- Computer troubleshooting
- Computer assembly
- Device configuration
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Works Well Under Pressure
- Desktop and laptop installations
Certification
- CompTIA A+ (working on it)
- CompTIA Security+ (working on it)
LANGUAGES
German (Lvl 2)
Spanish (Lvl 1)
Timeline
Sales Associate, Technician, Customer Service Representative
Batteries Plus Store #660
12.2024 - Current
Consultation Agent, Advanced Repair Agent
Best Buy Geek Squad Store #1515
09.2023 - 12.2024
Freezer, Cooler Stocker
Sam’s Club
06.2021 - 08.2021
Kitchen Team Trainer
Chick Fil A Killian Crossing
07.2019 - 06.2023
High School Diploma - Computer and Information Science
ECPI University
High School Diploma -
Westwood High School
National Guard Award
recognizes outstanding cadets for leadership, academic excellence, and patriotic service in addition to their dedication to JROTC
Similar Profiles
Chelsea FryChelsea Fry
Netball Umpire at Bridgetown Netball Association 0438 204 660Netball Umpire at Bridgetown Netball Association 0438 204 660
John KantaJohn Kanta
Senior Patrol Leader at Boy Scouts Of America Troop 660Senior Patrol Leader at Boy Scouts Of America Troop 660
Jonathan GarciaJonathan Garcia
Pool Cleaner at Elder Sandoval - 818-660-3290Pool Cleaner at Elder Sandoval - 818-660-3290
Erica FergusonErica Ferguson
Dental Specialist at United States ArmyDental Specialist at United States Army
Karen CueKaren Cue
Senior I/S Governance Process Analyst at BlueCross BlueShield of South CarolinaSenior I/S Governance Process Analyst at BlueCross BlueShield of South Carolina