Owen Brown
Greenville,SC
Summary
Leasing and customer experience professional with 10+ years of experience in sales, operations, and resident relations. Known for driving leasing traffic, increasing conversions, and supporting multiple communities across a property portfolio. Recognized for social media marketing success, strong resident relationships, and operational support including lease up communities. Nominated for the Upstate Apartment Association Leasing Agent of the Year.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Willow Bridge
Greenville, SC
08.2024 - Current
- Leasing Professional at Willow Bridge since August 12, 2024
- Supported leasing operations across 7+ communities within the portfolio when needed
- Assisted two lease up communities in establishing occupancy and leasing momentum
- Conducted property tours and converted prospects using consultative leasing techniques
- Generated traffic through social media marketing including multiple viral posts
- Managed applications, documentation, and prospect follow-up in CRM and Yardi systems
- Delivered high-level resident service while resolving concerns and maintaining satisfaction
- Nominated for Upstate Apartment Association Leasing Agent of the Year in 2025
- Achieved over 100 leases in 2025
Customer Service Coordinator Lead
TQL
11.2021 - 01.2024
- / Improved internal service workflows through operational analysis
- / Collaborated with leadership to enhance team efficiency and service quality
- / Prepared invoices, billing documentation, and financial records accurately
- / Audited customer service processes to identify improvement opportunities
- managed 10 customer serivce coordinators to help achieve their goals withing the company. I would also do one on ones with each employee to help create new patterns to help achieve better metrics.
Telesales Representative
Verizon Wireless Operations
01.2019 - 01.2022
- / Consistently met or exceeded monthly sales quotas
- / Built strong client relationships through consultative sales techniques
- / Increased retention through strategic upselling of services and promotions
- / Educated customers on pricing, products, and service options
Wireless Customer Service Representative
Verizon / TCC
01.2018 - 01.2019
- / Resolved customer billing and service issues efficiently
- / Maintained accurate customer records and account documentation
- / Communicated policies and service plans clearly to customers
Education
High School Diploma -
Huntingdon Area High School
Huntingdon, PASkills
- Leasing & Property Management
- Apartment leasing & tours
- Lease ups & occupancy growth
- Prospect follow-up
- Lease documentation
- Sales & Marketing
- Consultative sales
- Social media marketing
- Traffic generation
- Upselling & retention
- Customer Experience
- Resident relations
- Conflict resolution
- Customer satisfaction
- Relationship building
- Operations & Administrative
- CRM & property software
- Billing & invoicing
- Process improvement
- Microsoft Office & Excel
Timeline
Leasing Professional
Willow Bridge
08.2024 - Current
Customer Service Coordinator Lead
TQL
11.2021 - 01.2024
Telesales Representative
Verizon Wireless Operations
01.2019 - 01.2022
Wireless Customer Service Representative
Verizon / TCC
01.2018 - 01.2019
High School Diploma -
Huntingdon Area High School