Owen Cupp
Charleston,SC
Summary
Dynamic Field Operations Specialist with a proven track record at Lumenant, excelling in electrical installation and customer service. Recognized for enhancing operational efficiency and developing insightful reports that drive improvements. Adept at team leadership and problem-solving, consistently exceeding expectations in fast-paced environments. Committed to safety and quality in all field activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Operations Specialist
Lumenant
10.2022 - Current
- Worked from ladders, to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Developed comprehensive reports on field activities for upper management review, highlighting key metrics and areas of improvement.
General Merchandise Lead
Target
09.2021 - 10.2022
- Enhanced customer satisfaction by ensuring timely and accurate stocking of merchandise on sales floor.
- Developed seasonal merchandising plans aligned with current market trends to attract customers during peak shopping periods.
- Improved store layout by strategically organizing product displays for better visibility and accessibility.
- Maintained detailed records of inventory levels, sales performance, and employee productivity to facilitate data-driven decisionmaking.
Fulfillment Associate
Amazon
04.2022 - 09.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Cashier Assistant
Dicks Sporing Goods
06.2020 - 09.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lamphere High School
Madison Heights, MI06-2022
Skills
- Electrical installation
- Equipment maintenance
- Safety procedures
- Customer service
- Data analysis
- Report generation
- Inventory management
- Team leadership
- Employee training
- Problem solving
- Time management
- Adaptability
- Effective communication
- Organizational skills
- Operational efficiency
- Field operations
- Data collection
- Cross-functional coordination
Certification
OSHA 30 - Certificate
Languages
English
Native or Bilingual
Timeline
Field Operations Specialist
Lumenant
10.2022 - Current
Fulfillment Associate
Amazon
04.2022 - 09.2022
General Merchandise Lead
Target
09.2021 - 10.2022
Cashier Assistant
Dicks Sporing Goods
06.2020 - 09.2021
High School Diploma -
Lamphere High School
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