Customer Engagement and Inside Sales professional with experience managing a portfolio of 200 healthcare and pharmaceutical accounts. Skilled in account management, customer retention, Salesforce, Tableau, and consultative selling. Proven ability to drive growth, build lasting client relationships, and identify opportunities through data driven decision making.
Work History
Customer Engagement Representative / Inside Sales
1 Year 5 Months
Afaxys | 03.2025 - Current
Manage a portfolio of 200 healthcare, pharmaceutical, GPO, and prospective customer accounts, driving engagement, retention, and growth across multiple customer segments.
Utilize Salesforce and Tableau to track account performance, identify growth opportunities, and execute data-driven sales strategies.
Exceed quarterly outreach and virtual meeting goals through proactive relationship building, targeted account management, and strategic follow-up.
Secured a bulk order of 1,125 emergency contraceptive cycles through consultative selling and consistent prospect engagement.
Led growth across my region’s 10 strategic key accounts, the primary contributors to overall regional performance, delivering more than 15% quarter over quarter growth from Q1 to Q2 through account development, expanded utilization, and strengthened customer engagement.
Assistant Branch Manager
6 Months
Enterprise Rent-A-Car | 09.2024 - 03.2025
Improved branch sales performance and customer satisfaction by implementing targeted upselling initiatives and service improvements.
Supervised, coached, and trained team members to align daily operations with revenue and retention objectives.
Managed fleet operations and inventory controls while ensuring accurate reporting of branch performance and KPIs.
Management Assistant / Management Trainee
1 Year
Enterprise Rent-A-Car | 09.2023 - 09.2024
Selected for Newark Airport Best of the Best Program for demonstrated performance and leadership potential.
Built strong customer relationships, consistently exceeded sales targets, and contributed to improved customer retention through consultative service.
Coordinated daily operations and cross-department workflows to enhance efficiency and minimize service disruptions.