Paige Mann
Easley
Summary
Dynamic Shift Leader Manager with proven expertise at KFC in cash handling and team management. Enhanced customer satisfaction through effective complaint resolution and staff training. Committed to workplace safety and quality assurance, fostering a productive environment that boosts team morale and operational efficiency. Recognized for reducing discrepancies in financial transactions.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
KFC
09.2024 - 03.2025
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Kept employees operating productively and working on task to meet business and customer needs.
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
Crew Member
McDonald's Restaurant
04.2023 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Improved team morale, leading to increased productivity and reduced turnover.
General Laborer
Champion Aerospace
01.2022 - 04.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
Education
GED -
Pickens County Higher Education
Easley, SC03-2015
Skills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Cash handling
- Punctual and reliable
- Opening and closing procedures
- Training and mentoring
- Staff motivation
- Accurate money handling
- Process improvements
- Quality assurance
Certification
Serve Safe Qualified
Timeline
Shift Leader Manager
KFC
09.2024 - 03.2025
Crew Member
McDonald's Restaurant
04.2023 - 09.2024
General Laborer
Champion Aerospace
01.2022 - 04.2023
GED -
Pickens County Higher Education
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