PALMER LEIGH PAYNE
Bluffton,SC
Summary
Experienced and licensed Commercial Lines Account Manager with a strong background in managing diverse books of business, including but not limited to coastal condo associations, contractors, dealerships, and hospitality clients. Proven ability in managing a book of business composed of numerous medium and large accounts. Highly motivated and goal-oriented, with a consistent track record of delivering outstanding customer satisfaction. Skilled in renewals, marketing, client service, and policy management. Strong coastal market experience and hands-on training in marketing strategy. Deep understanding of Property, General Liability, Business Auto, Workers Compensation, Employment Practices Liability, and Cyber Liability policies—including policy forms, endorsements, and coverage analysis—across both standard and coastal markets. Licensed in both South Carolina and North Carolina. Proficient in AMS360 and ImageRight. Recognized for streamlining processes to improve organizational efficiency and team collaboration, contributing to a positive and supportive work culture. Dedicated to building a lasting career within a company that prioritizes positive culture, professional growth, and long-term stability and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Brown & Brown of South Carolina
05.2024 - 07.2025
- Managed a diverse book of business consisting primarily of contractors, dealerships, and other types of commercial businesses.
- Developed insurance solutions tailored to clients' specific needs and risk profiles.
- Strengthened client relationships by providing regular updates on policy changes, industry trends, and risk mitigation strategies.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Managed client relationships, ensuring high levels of customer satisfaction and retention.
- Maintained strong professional relationships with underwriters to support competitive quoting and efficient policy issuance.
- Coordinated renewal processes, optimizing coverage options and minimizing gaps in protection.
- Created client proposals to support renewal and new business placement.
- Handled agency billing, finance agreements, and aged receivables for assigned accounts.
- Analyzed market trends to provide clients with informed recommendations on coverage adjustments.
- Maintained required data in AMS360 and ImageRight to follow corporate guidelines.
- Mentored junior staff on best practices in account management and client communication.
- Improved account retention rates with exceptional customer service skills and prompt issue resolution.
- Negotiated rates to set up finance contracts.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
Commercial Lines Assistant Account Manager
Brown & Brown of South Carolina
12.2022 - 05.2024
- Delivered prompt customer service and assisted in marketing and quoting efforts.
- Created Certificates of Insurance, processed endorsements, performed policy reviews, and ensured all files were in compliance with corporate requirements.
- Utilized AMS360 and ImageRight for daily account servicing and documentation.
- Developed a thorough understanding of lender insurance requirements for condominium unit owners, including Freddie Mac and Fannie Mae standards for insurance coverages and documentation.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maximized productivity with effective time management and prioritization of tasks in a fast-paced environment.
- Managed all NFIP and private flood policies
Commercial Lines Account Manager
Coast Insurance Group
05.2021 - 11.2022
- Managed HOA commercial accounts with multiple lines.
- Gathered documents and created proposals for commercial renewals.
- Created Certificates of Insurance and assisted with billing and client support.
- Supported personal lines and participated in business development efforts.
- Maintained exceptional organizational and customer service skills.
- Utilized AMS360 for quoting, servicing, and policy management.
Administrative Manager
Empress Management
02.2020 - 04.2021
- Supported two Association Managers overseeing 12 HOAs.
- Maintained administrative records, took board meeting minutes, and communicated with homeowners.
- Aided in increasing property values by collaborating with board members.
- Handled high-volume multitasking and fast-paced responsibilities.
Lead Bartender
Tupelo Honey Café
11.2015 - 12.2019
- Trained new hires and led service during high-volume shifts.
- Supported store growth and maintained strong customer satisfaction.
Education
Bachelor of Science - Kinesiology
The University of Tennessee
Knoxville, TN05.2014
Skills
- Loss run analysis
- Compliance management for carrier recommendations
- AMS360
- ImageRight
- Insurance certificate management
- Client needs analysis
- Customer relationship development
- Proposal preparation and submission management
- Agency billing and finance processing
- Skilled in utilizing Microsoft Office applications effectively
- Experience with multiple insurance quoting platforms
- Account retention
Certification
- Property & Casualty License – South Carolina (NPN: 19964978)
- Property & Casualty License – North Carolina (NPN: 19964978)
Timeline
Commercial Lines Account Manager
Brown & Brown of South Carolina
05.2024 - 07.2025
Commercial Lines Assistant Account Manager
Brown & Brown of South Carolina
12.2022 - 05.2024
Commercial Lines Account Manager
Coast Insurance Group
05.2021 - 11.2022
Administrative Manager
Empress Management
02.2020 - 04.2021
Lead Bartender
Tupelo Honey Café
11.2015 - 12.2019
Bachelor of Science - Kinesiology
The University of Tennessee
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