PAM LONG
Myrtle Beach
Summary
Highly experienced Accounts Manager and Certified Professional Coder (CPC) with 20+ years in medical billing, collections, and revenue cycle management. Proven ability to reduce denials, improve accounts receivable recovery, and ensure compliance with state and federal billing regulations. Strong background in patient financial services, insurance appeals, and office operations within healthcare and construction environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Collections Specialist
Parallon
Richmond, VA
08.2021 - 04.2024
- Documented billing activity accurately on patient accounts while ensuring compliance with state and federal regulations.
- Performed collection follow-up on delinquent and active accounts for multiple medical facilities to improve recovery outcomes.
- Resolved complex billing issues and managed insurance appeal processes to overturn payment denials.
- Collaborated with patients and guarantors to establish payment arrangements for outstanding balances.
- Monitored claim rejections for trends and recurring issues and reported findings to management.
- Maintained current knowledge of insurance policies, payer requirements, and regulatory changes.
- Analyzed customer accounts to identify trends and implement effective recovery strategies.
- Managed collections for outstanding accounts, ensuring timely resolutions and improved cash flow.
President / Manager
D&M Construction LLC
Cramerton, NC
01.2017 - 05.2020
- Managed daily office operations and supervised office and on-site employees.
- Processed contract change orders, construction documentation, and vendor correspondence.
- Oversaw accounts receivable and accounts payable, including invoicing and payments.
- Ordered supplies and materials and coordinated with vendors to meet project timelines.
- Submitted permit review requests to county boards and ensured regulatory compliance.
- Scheduled subcontractors and coordinated project workflows.
- Negotiated supplier pricing to reduce material costs and control project expenses.
- Delivered high-quality customer service and maintained strong client relationships.
Accounts Manager / Certified Professional Coder (CPC)
Carolinas Plastic Surgery Center
Gastonia, NC
12.1996 - 01.2017
- Directed full revenue cycle management for a multi-provider surgical practice.
- Managed medical billing, coding, and collections for five healthcare providers.
- Obtained, organized, and reviewed medical documentation required for accurate billing.
- Entered and coded medical procedures and services in accordance with coding guidelines.
- Resolved complex denials, underpayments, and coding discrepancies.
- Tracked financial records and produced detailed billing and revenue reports for management.
- Conducted daily reviews of accounts receivable to optimize cash flow.
- Identified and corrected data errors to improve reimbursement accuracy and efficiency.
- Implemented budget management strategies to optimize resource allocation.
Education
Associate Degree - Medical Assisting
Gaston College
Dallas, NC05-1991
Skills
- Medical Billing & Coding (CPC)
- Revenue Cycle Management (RCM)
- Insurance Claims & Appeals
- Denials & Underpayment Resolution
- Accounts Receivable / Accounts Payable
- Medicare, Medicaid & Commercial Insurance
- HIPAA & Billing Compliance
- Financial Reporting & Reconciliation
- Customer Service & Account Resolution
- Credit and collections
- Teamwork orientation
- Account review
Affiliations
American Academy of Professional Coders (AAPC), Member ID: 01208366
Certification
Certified Professional Coder (CPC), AAPC – Issued March 3, 2012
Timeline
Collections Specialist
Parallon
08.2021 - 04.2024
President / Manager
D&M Construction LLC
01.2017 - 05.2020
Accounts Manager / Certified Professional Coder (CPC)
Carolinas Plastic Surgery Center
12.1996 - 01.2017
Associate Degree - Medical Assisting
Gaston College