Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamala Liabastre

Summerville

Summary

Dynamic and results-driven professional with extensive experience in customer service at Music Mans BBQ and Handymart. Proven ability to enhance guest satisfaction through strong multitasking and effective complaint resolution. Skilled in team collaboration and safe food handling, consistently delivering exceptional service in fast-paced environments.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

9
9
years of professional experience

Work History

Waitress

Music Mans BBQ
03.2022 - 02.2025
  • Provided exceptional customer service, ensuring guest satisfaction and timely order delivery.
  • Managed multiple tables simultaneously, maintaining efficiency during high-volume shifts.
  • Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
  • Trained new staff on restaurant policies, procedures, and service standards.
  • Resolved customer complaints effectively, enhancing overall dining experience.
  • Maintained cleanliness of dining area, adhering to health and safety regulations.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Store Manager

Handymart
09.2015 - 02.2022
  • Assisted in daily store operations and inventory management.
  • Learned customer service techniques to enhance shopper experience.
  • Supported team in maintaining cleanliness and organization of sales floor.
  • Helped implement visual merchandising standards to improve product display.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

GED -

Van Jr And Sr High School
Van, WV
07-1989

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Safe food handling
  • Service prioritization
  • Complaint resolution

Timeline

Waitress

Music Mans BBQ
03.2022 - 02.2025

Store Manager

Handymart
09.2015 - 02.2022

GED -

Van Jr And Sr High School

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Pamala Liabastre