Pamela Bennett
Columbia
Summary
Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Construction Support and Compliance Specialist I
Spectrum
08.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Digital Sales Channel
Spectrum
05.2018 - 08.2022
- Provided exceptional customer service by promptly addressing inquiries and resolving any issues or concerns that arose during the sales process.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Documented details of calls and customer interactions.
Retention Specialist
Spectrum
05.2013 - 05.2018
- Worked effectively in fast-paced environments.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed customer requests to disconnect service
Customer Service Representative
Time Warner Cable
01.2009 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Recorded accurate and efficient records in customer database.
Sales Specialist
Time Warner Cable
03.2004 - 01.2009
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Science - Information Management
University of South Carolina - Columbia
Columbia, SC12.2001
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Call center experience
- Appointment Scheduling
Timeline
Construction Support and Compliance Specialist I
Spectrum
08.2022 - Current
Digital Sales Channel
Spectrum
05.2018 - 08.2022
Retention Specialist
Spectrum
05.2013 - 05.2018
Customer Service Representative
Time Warner Cable
01.2009 - 05.2013
Sales Specialist
Time Warner Cable
03.2004 - 01.2009
Bachelor of Science - Information Management
University of South Carolina - Columbia
Similar Profiles
Scott V SteadmanScott V Steadman
Construction Coordinator III at SpectrumConstruction Coordinator III at Spectrum
Nuari RamosNuari Ramos
Sales Agent at SpectrumSales Agent at Spectrum
Kellie BarksdaleKellie Barksdale
Customer Account Specialist at SpectrumCustomer Account Specialist at Spectrum