Pamela Greer-Wilkins
Belton
Overview
2
2
years of professional experience
Summary
Personable and reliable individual with positive and upbeat attitude. Knowledgeable about local routes and safety regulations, excelling in navigation and time management. Dedicated to providing exceptional service and ensuring smooth and comfortable ride for all passengers. Diligent [Desired Position] seeking new opportunities with background in rideshare driving. Proven ability to ensure safe and timely transportation for passengers while delivering excellent customer service. Demonstrated effective route planning and adaptability in dynamic environments.
Work History
Rideshare Driver
Lyft And Uber
01.2025 - 11.2025
Night Auditor
Hilton Garden Inn Hotel
Charlotte, NC
06.2023 - 11.2024
- Reconciled daily financial transactions, ensuring accuracy and compliance with hotel policies.
- Managed front desk operations, providing exceptional customer service during night shifts.
- Monitored security systems, addressing any concerns to maintain guest safety and property integrity.
- Assisted with inventory management, tracking supplies and coordinating replenishment as needed.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
Timeline
Rideshare Driver - Lyft And Uber
01.2025 - 11.2025
Night Auditor - Hilton Garden Inn Hotel
06.2023 - 11.2024