Pamela Murphy
Elgin
Summary
Customer Service Representative with over 10 years of experience in telephone customer service, specializing in sales, tech support, and customer care. Proven ability to build strong customer relationships and drive brand loyalty through effective communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Palmetto GBA
Columbia
10.2025 - Current
- Guided providers through Medicare claims processing, enhancing their ability to navigate complex requirements
- Assisted providers with inquiries on Medicare services and claims, ensuring clear understanding and resolution
- Demonstrated strong problem-solving skills to resolve issues efficiently
Customer Service Advocate
ASK Staffing, Inc
Columbia
11.2024 - 10.2025
- Assisted providers with inquiries on Medicare services and claims, facilitating clear understanding and resolution
- Guided providers through Medicare claims processing, improving their navigation of complex requirements
- Resolved issues efficiently by applying strong problem-solving skills
Customer Service Advocate
Verizon Wireless
Columbia
08.2014 - 08.2023
- Delivered prompt and professional customer service, addressing inquiries to enhance customer satisfaction
- Utilize multiple systems to access customer accounts, troubleshooting problems, and providing solutions
- Resolved customer complaints in a timely manner, escalating more complex issues.
- Informed customers about Verizon products and services, successfully upselling to meet customer needs
- Managed customer personal information during new service setups and bill payments, ensuring data security and compliance
Customer Service Representative
Assurant Specialty Property
Florence
02.2013 - 03.2014
- Responded to customer inquiries, providing accurate and timely information to resolve issues
- Updated customer accounts with current insurance information, ensuring data accuracy and compliance
- Delivered escrow account balance information and processed insurance premium payments, facilitating smooth transactions for customers
- Assisted homeowners with mortgage inquiries at Wells Fargo
Data Entry Clerk
General Information Services Inc.
Chapin
09.2008 - 01.2011
- Streamlined data collection process to eliminate duplicate charges
- Analyzed applicants' collected data and put it into the company’s database
- Collected data from applicants' background investigations
- Prepared reports and sent to hiring company
Education
CNA Certification -
SC Academy of N.A.T.P
Columbia, SC04-2009
High School Diploma -
Mullins High School
Mullins, SC05-2004
Skills
- Customer relations
- Complaint resolution
- Effective communication
- Telephone etiquette
- Conflict resolution
- Empathy skills
- Adaptability
- Detail-oriented
- Critical thinking
Timeline
Customer Service Advocate
Palmetto GBA
10.2025 - Current
Customer Service Advocate
ASK Staffing, Inc
11.2024 - 10.2025
Customer Service Advocate
Verizon Wireless
08.2014 - 08.2023
Customer Service Representative
Assurant Specialty Property
02.2013 - 03.2014
Data Entry Clerk
General Information Services Inc.
09.2008 - 01.2011
CNA Certification -
SC Academy of N.A.T.P
High School Diploma -
Mullins High School