Pamela O'Keefe
Indian Land
Summary
Results-driven professional focused on delivering exceptional support for internal and external customers. Successfully manages concerns and offers strong background in customer relations and communication.
Overview
24
24
years of professional experience
Work History
Front Desk Concierge
Blake Management Group
Fort Mill
12.2021 - Current
- Greeted visitors and residents upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Communicated with directors, nursing staff and resident assistants to resolve issues.
Realtor
Coldwell Banker Residential Brokerage
York
01.2017 - 06.2021
- Assessed buyer needs, requirements and budgets to secure appropriate housing
- Advised and informed prospective clients on current market activities and conditions.
- Analyzed recently sold properties to determine competitive market prices.
- Strategically negotiated contracts to maximize satisfaction of clients
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Award-winning salesperson all three years
Transaction Coordinator
Howard Hanna Real Estate
York
06.2007 - 12.2016
- Gathered all property information and entered into the multi-list database
- Created property, team and client marketing materials
- Coordinated all aspects of the real estate transaction from contract to close
- Managed communication between realtors, title, lender, and clients
- Maintained client database
Administrative Assistant
Prudential Homesale Services Group
York
01.2001 - 12.2005
- Gathered property data and entered into multi-list database
- Managed client database
- Communicated with all parties to ensure documentation was complete for settlement
- Provided timely customer service to ensure all needs were met
Education
Associate of Science - Business
York College
York, PASkills
- Personable, Professional Demeanor
- Problem Anticipation and Resolution
- Project Management
- Award-Winning Customer Service
- Solid Communication Skills
- Microsoft Word, Powerpoint, Excel, Publisher
Timeline
Front Desk Concierge
Blake Management Group
12.2021 - Current
Realtor
Coldwell Banker Residential Brokerage
01.2017 - 06.2021
Transaction Coordinator
Howard Hanna Real Estate
06.2007 - 12.2016
Administrative Assistant
Prudential Homesale Services Group
01.2001 - 12.2005
Associate of Science - Business
York College
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