Pamela Ricci
Loris
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at Giant Foods Store. Proven ability in cash handling and fostering customer relations, enhancing satisfaction through effective communication and problem resolution. Recognized for training new staff and streamlining processes to improve operational efficiency and service excellence.
Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
20
20
years of professional experience
Work History
Cashier
Giant Foods Store
11.2021 - 05.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Trained new cashiers on system operations and customer service best practices to improve team performance.
- Monitored inventory levels at the front end, alerting management to restock needs and minimize shortages.
- Resolved customer complaints promptly, ensuring satisfactory outcomes and maintaining store reputation for service excellence.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Supervisor - Dining Services
Carroll Lutheran Village
09.2007 - 09.2019
- Supervised daily operations to ensure high-quality resident care and safety standards.
- Trained and mentored staff on best practices in resident services and compliance protocols.
- Implemented process improvements that enhanced workflow efficiency in caregiving activities.
- Coordinated schedules effectively to optimize staff coverage during peak service hours.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
CNA/GNA
Carroll Lutheran Village
08.2005 - 09.2007
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and developed individualized care plans.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Implemented infection control protocols to maintain a safe environment for residents.
- Trained new staff on best practices for resident care and safety procedures.
- Facilitated communication between residents, families, and healthcare providers to enhance care delivery.
- Improved resident mobility through personalized exercise programs and support during activities of daily living.
- Assisted patients with daily living activities, promoting independence and dignity.
- Led efforts in maintaining accurate documentation of patient progress and care provided.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Education
No Degree - Special Education
University of Maryland College Park
College ParkCNA/GNA Certificate - Nursing
Carroll Community College
Westminster, MD06-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer relations
- Cash register operation
Timeline
Cashier
Giant Foods Store
11.2021 - 05.2025
Supervisor - Dining Services
Carroll Lutheran Village
09.2007 - 09.2019
CNA/GNA
Carroll Lutheran Village
08.2005 - 09.2007
No Degree - Special Education
University of Maryland College Park
CNA/GNA Certificate - Nursing
Carroll Community College