Patience Ashley
Warrenville
Summary
Dynamic team leader with a proven track record at Chick-Fil-A, excelling in customer service and employee training. Recognized for enhancing team productivity and satisfaction through effective conflict resolution and performance management. Developed impactful training programs that elevated staff capabilities, ensuring compliance with safety regulations and fostering a culture of excellence.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-Fil-A Restaurant
North Augusta
11.2022 - Current
- Supervised daily operations to ensure efficient workflows and high service quality.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored food safety practices in compliance with health regulations.
- Delegated tasks to optimize productivity across team members.
- Motivated team members to enhance customer satisfaction and loyalty.
- Achieved promotion to leadership position due to strong work ethic and exceptional service.
- Collaborated with departments to align objectives and strengthen teamwork.
- Managed cash handling processes during shifts to ensure accuracy.
Certified Trainer
Chick-fil-A
North Augusta
11.2022 - Current
- Developed training materials for new employee onboarding programs.
- Coordinated with management to align training objectives with company goals.
- Implemented feedback mechanisms to improve training effectiveness and engagement.
- Provided one-on-one coaching sessions for staff development and support.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Ensured compliance with safety regulations while conducting onsite training activities.
- Trained newly hired top talent to fill key positions and maximize productivity.
Team Member
Chick-fil-A
North Augusta
11.2022 - Current
- Collaborated with team to maintain a clean and organized workspace.
- Assisted customers by answering questions and resolving issues effectively.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Education
Some College (No Degree) - Business Management
Aiken Tech
Graniteville, SCSkills
- Team leadership
- Customer service
- Employee training
- Performance management
- Communication skills
- Conflict resolution
- Evaluating employee work
References
References available upon request.
Timeline
Team Leader
Chick-Fil-A Restaurant
11.2022 - Current
Certified Trainer
Chick-fil-A
11.2022 - Current
Team Member
Chick-fil-A
11.2022 - Current
Some College (No Degree) - Business Management
Aiken Tech
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