Patra M. Quattlebaum
Greenville,SC
Summary
Energetic and personable individual with talent for building strong relationships and providing exceptional customer service. Familiar with property management principles and possesses strong organizational and communication skills. Dedicated to creating positive experiences for clients and contributing to success of leasing team.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Easlan Management
07.2024 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Managed approximately 100 incoming/outgoing leads via phone call and 150 incoming and outgoing lead emails per week.
- Toured property with prospective tenants and provided wealth of information in regards to its key features and the affordable/tax credit program.
Front End Coordinator
TJ Maxx
01.2024 - 07.2024
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Assisted in increasing sales through effective cross-selling techniques and promotional efforts.
- Promoted company credit card with approximately 10 credit applications weekly.
Assistant Manager
Cato Fashion
09.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
Psychology Tech
Prisma Health
05.2019 - 06.2021
- Managed caseloads effectively while maintaining strong working relationships with referring clinicians, resulting in streamlined coordination of care across multiple providers.
- Assessed individual progress throughout the course of therapy, adjusting treatment plans as needed to optimize results.
- Improved treatment plans for patients through thorough observation and data collection during therapy sessions.
- Enhanced patient outcomes by conducting comprehensive psychological assessments and evaluations.
- Educated families about mental health conditions, treatment options, and available resources to promote understanding and support for their loved one''s journey towards recovery.
Education
Some College (No Degree) -
Lander University
Greenwood, SCSkills
- Fair housing policies
- Verbal and written communication
- Money handling
- Team motivation
- Staff development
- Sales growth
Training
Entryway Leasing Agent Training, 06/01/24, 15
Purpose
The goal is to further a career in the multifamily industry as a leasing professional. With a strong focus on customer service throughout my career experiences, I am eager to leverage my skills and excel as a leader within a leasing team. I am particularly interested in joining a strong team where I can continue to learn and grow my understanding of the multifamily sector. I believe the tools I've acquired so far will enable me to make a meaningful contribution in this role.
Timeline
Leasing Professional
Easlan Management
07.2024 - Current
Front End Coordinator
TJ Maxx
01.2024 - 07.2024
Assistant Manager
Cato Fashion
09.2023 - 01.2024
Psychology Tech
Prisma Health
05.2019 - 06.2021
Some College (No Degree) -
Lander University
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