Summary

Overview

Work History

Skills

Accomplishments

Timeline

Patrice Perry

Columbia

Summary

Dynamic leader with extensive experience at William Jennings Dorn VA Healthcare System, excelling in program development. Proven track record in budget management and quality assurance, achieving a SHEP score of 84.9. Adept at team building, fostering collaboration to enhance operational efficiency and patient care outcomes. Seasoned Assistant Chief with background in managing various administrative, operational, and logistical aspects of law enforcement agencies. Possess strong leadership skills, adept at staff training, resource allocation, and policy implementation for efficiency enhancement. Demonstrated success in fostering team cohesion and improving organizational performance. Demonstrated skills in developing and deepening internal and external relationships. Work well with other with a can-do-attitude with all that i do. Motivational leader and or, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive agency success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

years of professional experience

Work History

Assistant Chief, EMS

William Jennings Dorn VA Healthcare System

Columbia

11.2011 - Current

Assisted Chief in developing and executing operational strategies to ensure compliance with organizational objectives.
Provided guidance to staff members on day-to-day operations and long-term objectives.
Analyzed data from various sources to identify trends and develop recommendations for improvement initiatives.
Responsible for the planning, organizing, directing, evaluating, and management process for the program that includes setting qualitative and quantitative standards.
Responsible for the integration of Housekeeping, Linen programs, and the total mission of the medical center. I formulate issues and monitor station policy covering mixed areas of environmental sanitation, linen and laundry service, waste control, and uniforms. I have recommended to the professional staff techniques and procedures that will accomplish the mission of the section.
Actively involved with facility planning and the establishment of short- and long-range service goals and policies. I participate in resolving a variety of complex service problems since the scope of responsibilities involves programs in all areas of the Medical Center.
Assists the service chief in the development of the service’s budget based on the cost of supplies, equipment, and contractual services for the various programs. Also, it assists with the Consolidated Memorandum Receipt (CMR) monitoring and accountability program.
Responsible for the direct supervision of an Environmental Care Specialist. Direction is provided for supervisors in sanitation and laundry/linen. Overall service FTEE fluctuates between 85 and 147 due to variables such as contracted services and expanded areas of responsibility.
Responsible for EMS Regulated Medical Waste processes, including the checks and balances of all the regulated medical waste manifests. Made sure the collections, packaging, and shipment of regulated medical waste, and all other functions associated within EMS. Made sure all areas were serviced daily and that all medical waste was removed from all areas of the medical center. The medical waste was properly contained and transported to the medical center's medical waste holding/collection area for future disposal by a licensed contractor.
Responsible for the development and maintenance of standards of quality, work quantity, frequency of operations, individual work performance, methods, and proper procedures to be followed; selection, measurement, and proper use of housekeeping and cleaning supplies; and the proper use and maintenance of housekeeping equipment. To maintain these standards, I’m responsible for the implementation of the sanitation inspection program and delegate to my subordinate supervisors the authority to conduct continuing inspections within their respective organizational units, as well as conducting their own weekly inspections.
Provide staff assistance and guidance to the service chief on the most appropriate actions to take in housekeeping and linen activities to affect controls over possible cross-infections or the spread of disease within the medical center environment. Responsible for integrating and coordinating program efforts with patient care activities, and other internal activities.
Responsible for determining, through continuous testing and evaluation of various kinds and types of supplies, equipment, and hospital housekeeping techniques and procedures, those best suited to accomplish the desired sanitation levels, and those that will provide the greatest protection to surface maintenance. This requires a practical working knowledge of the basic principles of chemistry, biology, and bacteriology as applied to environmental sanitation.
Responsible for providing on-the-job training, as well as developing and administering a formal training program for service personnel, covering all aspects of proper housekeeping techniques, safety procedures, and service policies. Every effort is made to have employees function at their highest level of skill and training. Effective orientation and training programs are carried out to enhance employee skills and achieve greater flexibility of assignment. Policies, procedures, and instructions are stated clearly and concisely in writing and are made to and properly interpreted by all housekeeping/linen personnel.
Responsible for the laundering, control, adequate sanitation, and purchase at the Medical Center. Determines the types of linen to be purchased and the quantity needed on hand. Responsible for establishing quotas and periodically reviewing with the services the adequacy of their requirements. Responsible for the inspection of surgical linen, and the preparation of operating room packs. Establish transportation methods and systems for both clean and soiled linen, which assure that during the movement of linen, the possibility of contamination or cross-infection is minimal. Responsible for the arrangement for laundering, repair, to the maximum extent within economic feasibility, and replacement of linens. He establishes controls to keep linen loss to a minimum, and to assure it is used for the specific purpose for which it is intended.
As an operational assistant, I have exercised considerable initiative, as instructions are relayed in broad, general terms, and judgment is exercised in accomplishing objectives. In the absence of the Chief of the Environmental Management Service, I have served for a minimum of one full year as the Acting/Interim Service Chief due to service absences, including his retirement. I manage dual roles as Acting Chief and Assistant Chief of EMS. I managed a minimum total of 121 FTEs.
I have been responsible for approximately 121 FTE professional staff members who provide administrative, sanitation, laundry processing, linen distribution, uniform issuance, pest control, and waste management services to the entire hospital staff. My other duties include planning, directing, and maintaining a total program to provide a sanitary Environmental Sanitation Program for floors, walls, and ceilings: stripping floors to include cleaning other floor coverings and refinishing floors, cleaning all the service areas that encompass the Medical Center, and cleaning patients’ beds and patients’ equipment. I have worked hard at maintaining the service line during the absence of the chief. I have actively worked countless hours to ensure the service met all deadlines and all required meetings, such as infection control, VISN 7 SPS, EOC committee, including the VISN EMS-related meetings and the national EPS monthly meeting. I have worked closely with contracting concerning our laundry contract, fiscal budget, and to include all other contracts in EMS. I have worked closely with the administrative officer on our day-to-day requirements. Ensured that EMS was compliant with all external source requirements. Worked with other VISN 7 chiefs in preparation for the linen contract. EMS was proactive in preparation for all VIP visits, including the Under Secretary's site visit to the Dorn VA Healthcare System during the rating year. EMS worked closely with the leadership in preparation for her visit. EMS was 100% compliant with labor mapping. All staff were 100% compliant with PMDB training during FY-24. More than 95% of EMS employees completed mandatory TMS training. Our SHEP scores for cleanliness reached 84.9 during the last quarter of FY 24. EMS BMS scores for the last quarter in FY 24 were 96%. I have worked closely with ER/LR on all disciplinary actions. EMS has fully cooperated with all EEO officials when requested. As interim Chief of EMS, I have conducted monthly staff meetings and uploaded the information. All external audit recommendations were closed on time. I have routinely reviewed and appraised the effectiveness of each phase of EMS activities. I serve as a member of the Environment of Care Rounds throughout the medical center, reporting and directing the follow-up of EMS issues to ensure the timely correction of any identified deficiencies. Maintain standards for the handling of toxic and highly contagious biohazardous waste and sharps to assure the medical center complies with local, state, and federal regulations. Made sure that the staff's needs, equipment needs, and utilization of all available resources to ensure adequate supplies were met. Worked closely with the safety department on the Medical Center’s Waste Management and Recycling Programs, and the required compliance reporting. I have worked closely with all supervisors by daily huddling to ensure our daily requirements were met. Work closely with the linen supervisor to ensure all activities related to linen, uniforms, and laundry functions, including determining the type of linen and uniforms to be used, overseeing the purchasing of the linen and uniforms, managing the laundry department, determining stock levels, distributing linen, assuring that linen and uniforms are properly laundered, overseeing the transportation of clean and dirty items, determining when linen is no longer usable, disposing of unusable linen, conducting annual linen inventories, and all other functions related to linen, uniforms, and laundry management.
Dorn VA Healthcare System was recognized as one of the top VA Medical Center in the nation for a cleaned hospital.

TCF Intern - EMS

Charlie Norwood VA Medical Center

Augusta

11.2009 - 11.2011

Maintained accurate records of all activities performed throughout internship period.
I worked closely with the service chief in the Environmental Management Service Operations.
Conducted site visits to other VA Medical Centers within VISN 7, including VISN 8.
Prepared reports summarizing project progress and results for management review.
Helped maintain applicant tracking systems and recruiting metrics.
Assisted with event planning, support and execution of virtual and in-person engagements.
Identified needs of customers promptly and efficiently.
Analyzed key performance indicators to identify effective strategies.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Implemented strategies to take advantage of new opportunities.
Evaluated needs of departments and delegated tasks to optimize overall production.
Maintained positive working relationship with fellow staff and management.
Organized client meetings to provide project updates.
Oversaw quality control to identify inconsistencies and malfunctions.
Set specific goals for projects to measure progress and evaluate end results.
Determined consumer needs to provide products and services appealing to larger market.
Worked closely with human resources to support employee management and organizational planning.
I wrote and submitted reports on industry trends, prompting managers to develop business plans for EMS.
Assessed company operations for compliance with safety standards.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Analyzed company's expenditures and developed financial models.
Monitored operations and reviewed records and metrics to understand EMS overall performance.

Housekeeping Supervisor

Charlie Norwood VA Medical Center

Augusta

10.2001 - 10.2009

Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Implemented cost-saving measures to reduce operational costs without compromising quality standards.
Responded promptly to maintenance requests from guests or staff members.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Established effective communication between team members in order to foster a positive work environment.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Scheduled employees' shifts according to occupancy levels at the hotel.
Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Created and implemented daily cleaning schedules for staff members.
Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Reviewed employee performance and devised improvement plan to achieve goals.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Verified each completed room against standard plans to maintain consistency.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.

Department of Family and Children Services

Case Manger

Augusta

11.2001 - 11.2003

Utilized various software and tools to streamline processes and optimize performance.
Manage a case load of 1,200 customers on a monthly basis.
Ensure all applications for assistance are processed timely.
Maintained an overall monthly accuracy of 98% for all mandatory case processing, including the quarterly reports.
Work closely with the supervisor in dealing with difficult customer case issues.
Worked effectively in team environments to make the workplace more productive.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Achieved cost-savings by developing functional solutions to problems.
Recognized by management for providing exceptional customer service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Provide exceptional customer service to those I served.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Personnel Specialist

U.S. Army

Augusta

11.1979 - 09.1992

s.
Maintained records of personnel-related data such as hires, transfers, performance reviews and absenteeism.
Ensured all documents related to personnel transactions were properly filed according to established protocols.
Established, maintained, and updated employee files.
Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
Changed employee information such as address and alerted payroll staff.
Created and implemented benefits education sessions to inform staff of options and enrollment processes and procedures.
Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.
Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
Facilitated employee termination process by conducting exit interviews.
Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
Interviewed job applicants to obtain information on work history, education or job skills.
Conferred with management to develop or implement personnel policies or procedures.
Conducted exit interviews and completed employment termination paperwork.
Scheduled or conducted new employee orientations.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Hired employees and processed hiring-related paperwork.
Informed job applicants of duties and responsibilities, compensation, and benefits.
Advised management on organizing, preparing or implementing recruiting or retention programs.
Designed internal staff orientation and training programs and led onboarding and employee training sessions.

Skills

Program development - we have created a multifaceted process that involves meeting the customers' needs, preventing delays in customer care to our patients during OR cases, GI cases, and ED turnover rooms, to include costly changes or delays Creating positive to our customers wait time by improving outcomes and crating positive change in various patient care environment
Data analysis - I have knowledge of the process of inspecting, cleansing, transforming, and modeling data with the goals of discovering useful information, informing conclusions
Quality assurance - I have a strong systematic process focused on preventing defects and ensuring that products or services meet specified requirements and standards
Budget management - I have knowledge of the process of planning, controlling, and monitoring financial resources to ensure alignment with the organization's goals

Waste management - I have a strong waste management skill set that includes technical skills, regulatory knowledge, communication, problem-solving, and leadership abilities, with an understanding of waste treatment and disposal methods and knowledge of environmental regulation
Policy development - Work closely with the administrative officer in writing policy governing our pest control policy, EMS safety policy, including our dress code policy, and the UV policy
Team building - work closely with the education department to enhance teamwork and collaboration among each shift

Accomplishments

William Jennings Dorn VA Healthcare System was awarded with one of the cleanest hospital in the nation.

Timeline

Assistant Chief, EMS

William Jennings Dorn VA Healthcare System

11.2011 - Current

TCF Intern - EMS

Charlie Norwood VA Medical Center

11.2009 - 11.2011

Department of Family and Children Services

Case Manger

11.2001 - 11.2003

Housekeeping Supervisor

Charlie Norwood VA Medical Center

10.2001 - 10.2009

Personnel Specialist

U.S. Army

11.1979 - 09.1992

Patrice Perry

Summary

Overview

Work History

Assistant Chief, EMS

TCF Intern - EMS

Housekeeping Supervisor

Department of Family and Children Services

Personnel Specialist

Skills

Accomplishments

Timeline

Assistant Chief, EMS

TCF Intern - EMS

Department of Family and Children Services

Housekeeping Supervisor

Personnel Specialist

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