Summary
Overview
Work History
Education
Skills
References
Timeline
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PATRICIA ARDREY

Clover

Summary

Over twenty-one years of experience in the Healthcare industry specializing in insurance and finance. Obtained a vast amount of knowledge and experience of overall functionality of the Revenue Cycle Business Office. Prior to Healthcare, established six years of experience in the Banking industry to include identifying and reporting fraudulent activity on accounts. Attention to detail, organizational, analytical, and client service skills. Great at multitasking and prioritizing to ensure a productive workflow. Strong investigative and research capabilities. Proficient in Microsoft Office applications.

Overview

29
29
years of professional experience

Work History

RCS Cash Specialist

Novant Healthcare
06.2001 - Current
  • Held positions as RCS Cash Specialist, Insurance and Guarantor Follow up Specialist, Research Analyst, Payment Processing Representative and Client Services Representative.
  • Responsible for auditing and researching accounts to resolve credit balances created by overpayments or posting errors and process refunds accordingly.
  • Identify and report trends and patterns that may be causing detrimental errors in the billing process.
  • Research and locate missing payments utilizing various in-house system applications to apply them appropriately to patient accounts.
  • Work on escalated customer requests through the OnBase system.
  • Investigate recoupment posting errors on accounts and contact insurance companies to verify as needed.
  • Ensure to remain in compliance with HIPAA laws and always maintain patient confidentiality.
  • Successfully maintained a work from home position for the past seven years.

Brokerage Accounts Team Lead

Bank of America
Charlotte
06.1996 - 06.2001
  • Brokerage Accounts team lead assisting in cross training and delegating assignments.
  • Created new and maintained existing accounts making sure the product matched customers’ needs.
  • Acted as liaison between brokers and customers to ensure all requests were set up timely prior to deadline.
  • Responsible for reconciliation of incoming credits being posted to customers’ accounts.
  • Responsible for locating fraudulent checks attempting to pass through the system to be cashed.
  • Researched and applied missing deposits to customers’ accounts.
  • Processed stop payments at customers’ requests due to claimed fraudulent activity on accounts.

Education

High School Diploma -

Olympic High School
Charlotte, NC
06-1990

Skills

  • Payment processing
  • Account reconciliation
  • Billing error resolution
  • Insurance verification
  • Audit compliance
  • Customer relationship management

References

References available upon request.

Timeline

RCS Cash Specialist

Novant Healthcare
06.2001 - Current

Brokerage Accounts Team Lead

Bank of America
06.1996 - 06.2001

High School Diploma -

Olympic High School

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