PATRICIA NEWTON
North Augusta
Summary
Compassionate Home Health Care Provider with a proven track record at Primecare Home Care Services, skilled in vital signs monitoring and dedicated to enhancing client independence. Recognized for developing personalized care plans and fostering strong relationships, ensuring exceptional support and comfort for diverse clients.
Overview
10
10
years of professional experience
Work History
HOME HEALTH CARE PROVIDER
Primecare Home Care Services
Grovetown
11.2023 - 10.2025
- Provided compassionate personal care and assistance with daily living activities for diverse client needs.
- Developed and implemented individualized care plans to enhance client well-being and independence.
- Monitored vital signs and health changes, reporting significant findings to healthcare professionals promptly.
- Educated clients and families on health management, medication adherence, and safety practices at home.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
CUSTOMER EXPERIENCE EXPERT
T-Mobile
Augusta
06.2015 - 06.2025
- Assisted customers in navigating products and services to enhance satisfaction.
- Provided support in resolving customer inquiries and issues effectively.
- Conducted research on customer feedback to identify improvement opportunities.
- Collaborated with team members to streamline communication processes.
- Maintained up-to-date knowledge of product offerings to assist customers accurately.
- Adapted quickly to changes in policies and procedures to improve service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Collaborated with cross-functional teams to identify and implement improvements to the overall customer experience.
- Led initiatives focused on optimizing contact center operations, reducing average handling time without compromising service quality levels.
- Boosted customer loyalty by providing exceptional support and personalized assistance.
Education
High School Diploma -
Greenbrier High School
Evans, GASkills
- Housekeeping
- Vital signs monitoring
- Meal preparation
- Compassionate caregiving
- Customer Support
- Billing and account care
- Technical Support
Timeline
HOME HEALTH CARE PROVIDER
Primecare Home Care Services
11.2023 - 10.2025
CUSTOMER EXPERIENCE EXPERT
T-Mobile
06.2015 - 06.2025
High School Diploma -
Greenbrier High School