Patricia Robinson
West Columbia
Summary
Detail-oriented warranty administrator with a proven track record in claims processing and records maintenance. Committed to enhancing operational efficiency and customer satisfaction through effective communication and process improvement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Jim Hudson Toyota
Columbia, SC
01.2011 - 02.2014
- Processed warranty claims efficiently, ensuring compliance with dealership policies and manufacturer guidelines.
- Coordinated communication between customers, service departments, and manufacturers to resolve warranty issues promptly.
- Maintained accurate records of warranty transactions using dealership management software to streamline operations.
- Reviewed documentation for completeness and accuracy, minimizing errors in claim submissions and approvals.
- Conducted regular audits of warranty claims to identify discrepancies and implement corrective actions as needed.
Warranty Administrator
Dick Smith Nissan, Infiniti, Chrysler, and Chevrolet
Columbia, S.C.
01.2004 - 12.2010
- Assisted in training new staff on warranty procedures and system usage to enhance team productivity.
- Developed comprehensive reports summarizing warranty trends, contributing to strategic decision-making processes.
- Collaborated with service managers to improve processes related to warranty handling and customer satisfaction initiatives.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Accounts Payable and Receivable Specialist Warr Ad
Jim Hudson Mitsubishi
Columbia S.C.
02.1988 - 03.2004
- Managed full-cycle accounts payable and receivable processes, ensuring timely and accurate transactions.
- Reconciled vendor statements and financial discrepancies to maintain accurate records.
- Implemented process improvements, reducing invoice processing time by streamlining approval workflows.
- Trained and mentored junior staff in best practices for accounts management and compliance standards.
- Collaborated with cross-functional teams to resolve billing issues, enhancing customer satisfaction levels.
- Utilized accounting software (e.g., QuickBooks) for efficient data entry and financial reporting accuracy.
- Enhanced vendor relationships by negotiating favorable payment terms and promptly addressing queries.
- Assisted finance department in streamlining reporting procedures for increased visibility into financial operations.
- Facilitated smooth audits by maintaining well-organized documentation of financial transactions and supporting evidence.
- Streamlined accounts payable processes by implementing efficient invoice management systems.
- Achieved prompt resolution of disputed invoices through effective communication with vendors and internal stakeholders.
- Implemented a system for tracking overdue invoices that led to quicker payment resolutions.
- Reduced manual errors in financial transactions by utilizing advanced accounting software and tools.
- Improved cash flow for the company through timely invoicing and diligent follow-up on outstanding payments.
- Managed high volume invoice processing while maintaining accuracy in data entry, ensuring timely payments to suppliers.
- Expedited month-end closing procedures by efficiently preparing reports and ensuring accurate data entry.
- Minimized fraud risk with thorough review of invoices, purchase orders, and expense reports for compliance to company policies.
- Optimized cash management through accurate forecasting of accounts receivable collections and disbursements.
- Boosted accuracy of financial records by conducting regular account reconciliations and resolving discrepancies.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using [Software].
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
No Degree - Accounting And Finance
Phillips Business College
Augusta, Ga.03-1976
High School Diploma -
Hephzibah High School
Hephzibah, GA06-1974
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Automotive industry expertise
- Recordkeeping skills
- Claims submissions
- Appointment booking
- Microsoft office
- Payment issuing
- Paperwork processing
- Paperwork coordination
- Appointment scheduling
- Policy management
- Claim processing
- Error reviews
- Financial tracking
Certification
Certifications in Warranty Administration
Excel and Microsoft Certifications
Timeline
Warranty Administrator
Jim Hudson Toyota
01.2011 - 02.2014
Warranty Administrator
Dick Smith Nissan, Infiniti, Chrysler, and Chevrolet
01.2004 - 12.2010
Accounts Payable and Receivable Specialist Warr Ad
Jim Hudson Mitsubishi
02.1988 - 03.2004
No Degree - Accounting And Finance
Phillips Business College
High School Diploma -
Hephzibah High School
Excel, and Microsoft classes
Just a Week class that was offered at work. Helped alot