Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PATRICK QUATTLEBAUM

COLUMBIA

Summary

Dynamic Parts counter with a proven track record at Jim Hudson Ford, enhancing customer satisfaction through effective vendor relations and streamlined inventory management. Skilled in invoice processing and staff training, I implemented quality control measures that significantly reduced return rates, driving operational efficiency and cost savings.

Professional parts specialist with strong expertise in inventory management, customer service, and automotive systems. Known for effective teamwork and adaptability, ensuring smooth operations and high customer satisfaction. Proficient in identifying parts, managing stock, and facilitating efficient transactions. Reliable, results-driven, and skilled in fostering collaborative environments.

Overview

27
27
years of professional experience

Work History

Parts Counter Person

JIM HUDSON FORD
03.2024 - Current
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

Parts Manager

PEACOCK HYUNDAI
01.2021 - 12.2023
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Parts Manager

Jim Hudson Hyundai
04.2015 - 01.2021
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Supervised and trained staff on product knowledge and customer service.

Parts Manager

CAPITOL HYUNDAI
02.1999 - 04.2015
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Education

English

W J KEENAN
COLUMBIA SC
06-1989

Skills

  • Invoice processing
  • Goal setting
  • Vendor relations
  • Improving customer satisfaction
  • Ordering parts
  • Workplace safety
  • Forklift operation
  • Staff training
  • Inventory auditing
  • Coordinating paperwork
  • Returns processing

Accomplishments

  • Built productive, successful team using key training and development strategies.
  • Supervised team of 10 staff members.

Timeline

Parts Counter Person

JIM HUDSON FORD
03.2024 - Current

Parts Manager

PEACOCK HYUNDAI
01.2021 - 12.2023

Parts Manager

Jim Hudson Hyundai
04.2015 - 01.2021

Parts Manager

CAPITOL HYUNDAI
02.1999 - 04.2015

English

W J KEENAN

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