PATRINA AUSTIN
WEST COLUMBIA
Summary
With 15 years of professional experience, this candidate has dedicated their career to creating inclusive environments for youth and students. Their expertise lies in conflict resolution, crisis management, and fraud prevention, which they leverage to ensure safety and well-being. They are deeply committed to driving impactful change by implementing innovative solutions in community support services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Staff
Palmetto Place Children & Youth Services
01.2023 - 01.2025
- Provided compassionate care to vulnerable youth, fostering a safe and nurturing environment
- Implemented individualized support plans, enhancing residents' well-being and personal growth
- Streamlined daily operations, boosting efficiency in resident care routines
- Collaborated with team to develop innovative engagement program's, increasing participation rates substantially
- Meticulously maintained accurate records and reports, ensuring compliance with child protection regulations
- Conducted thorough safety checks, minimizing potential risks to residents
- Worked closely with multidisciplinary teams to provide holistic care for residents
- Actively participated in staff meetings, contributing valuable insights to improve service delivery
Residential Coordinator
Allen University
01.2021 - 01.2022
- Provided nurturing care for at-risk youth, implementing personalised support plans
- Collaborated on innovative programmes, boosting engagement substantially
- Maintained meticulous records ensuring child protection compliance
- Conducted thorough safety checks, significantly reducing potential risks to residents
- Analyzed behavioral patterns and implemented evidence-based interventions, resulting in improved emotional regulation among residents
- Managed residential operations, ensuring student safety and well-being
- Implemented conflict resolution strategies, reducing incident reports substantially
- Fostered inclusive community through diverse programming
- Partnered with campus departments to enhance student experience and boost engagement
- Provided guidance to students, promoting academic success and personal growth
- Created supportive living environment, fostering strong peer relationships
- Analysed student needs to implement targeted conflict resolution strategies
- Evaluated programme effectiveness, leading to improved community engagement
- Forged partnerships with campus departments to enrich student experience
- Cultivated an inclusive community through diverse programming, boosting engagement and fostering peer relationships
- Mentored students to promote academic success and personal growth
- Created a supportive living environment, facilitating strong peer connections and enhancing overall well-being
Fraud Analyst 2
Bank of America
01.2016 - 01.2019
- Conducted thorough investigations of suspicious transactions, identifying and mitigating fraud risks
- Developed data-driven strategies that substantially reduced financial losses
- Streamlined fraud detection processes, enhancing efficiency and accuracy
- Implemented new analysis techniques, leading to a marked increase in fraudulent activity prevention
- Pioneered machine learning algorithms for real-time fraud detection, revolutionising risk assessment
- Collaborated with IT to develop cutting-edge monitoring tools
- Fostered strong partnerships with law enforcement and internal teams, facilitating swift resolution of complex fraud cases
- Mentored junior analysts, boosting team performance
- Meticulously analysed transaction patterns, uncovering subtle fraud indicators
- Produced comprehensive reports that guided strategic decision-making in risk management
- Developed advanced data analytics models, enhancing fraud detection accuracy by a substantial margin
- Implemented real-time monitoring systems, significantly reducing financial risks
Education
BACHELOR'S DEGREE - PSYCHOLOGY
Columbia College
Columbia, MO01.2015
Skills
- Certified First Aid Provider
- Proficient in Dispute Resolution
- Analytical Problem Solving
- Crisis Resolution
- Cross-Functional Teamwork
- Crisis Management Techniques
- Mandatory Reporting Compliance
- Quality Control
- Proficient in CRM Tools
- Leadership Development
Certification
- Adult CPR/AED certification – American Safety & Health
- CPI Training
- DSS Mandated Reporter
Timeline
Direct Care Staff
Palmetto Place Children & Youth Services
01.2023 - 01.2025
Residential Coordinator
Allen University
01.2021 - 01.2022
Fraud Analyst 2
Bank of America
01.2016 - 01.2019
- Adult CPR/AED certification – American Safety & Health
- CPI Training
- DSS Mandated Reporter
BACHELOR'S DEGREE - PSYCHOLOGY
Columbia College
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