Paul MASSA
Charleston
Summary
Highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Head Waiter
Wasabi Mount Pleasant
Mount Pleasant
03.2022 - 03.2025
- Enforced health and safety regulations in the restaurant dining area.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Built relationships with regular customers through personalized service.
- Provided exceptional service to high volume of daily customers.
Landscape Worker
Walker Landscaping
Mount Pleasant
05.2024 - 08.2024
- Operated landscaping equipment to maintain grounds and remove trees.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
- Performed seasonal activities, snow removal, landscaping and lawn mowing and applied fertilizer to plants and foliage.
Cashier
Harris Teeter
Mount Pleasant
01.2022 - 08.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Oceanside Collegiate Academy
Mount Pleasant South Carolina05-2023
Some College (No Degree) - Diplomacy
Seton Hall University
South Orange, NJSkills
- Customer service
- Conflict resolution
- Time management
- Active listening
- Order management
- Health and safety
- Attention to detail
- Problem solving
- Effective customer upselling
- Sales techniques
- Dining customer service
- Cash handling
- Complaint handling
- High volume dining
- Point of sale (POS) system operations
- Hygiene standards
- Strong leadership
Timeline
Landscape Worker
Walker Landscaping
05.2024 - 08.2024
Head Waiter
Wasabi Mount Pleasant
03.2022 - 03.2025
Cashier
Harris Teeter
01.2022 - 08.2022
High School Diploma -
Oceanside Collegiate Academy
Some College (No Degree) - Diplomacy
Seton Hall University
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