Paul Petway
Easley
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Zaxby's LLC
04.2024 - Current
- Directed operational strategies to enhance customer satisfaction and streamline service delivery.
- Directed daily operations, ensuring seamless service and adherence to quality standards.
- Implemented staff training programs, enhancing team performance and customer satisfaction.
- Analyzed financial reports, identifying cost-saving opportunities and optimizing budget allocations.
- Established inventory management protocols, reducing waste and improving supply chain efficiency.
- Fostered a positive workplace culture, leading to improved employee retention rates.
- Oversaw compliance with health regulations, maintaining safety standards across all operations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Director of Food and Beverage
Nick and Mike Bar and Grill
07.2023 - 04.2024
- Directed strategic planning for food and beverage operations, aligning with organizational goals.
- Oversaw menu development, ensuring quality and consistency across all dining venues.
- Implemented cost control measures, enhancing profitability while maintaining service standards.
- Led cross-functional teams to streamline operations and improve guest satisfaction metrics.
- Developed training programs for staff, fostering skill enhancement and operational efficiency.
- Managed vendor relationships, negotiating contracts to optimize supply chain efficiency.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
Suite Attendant
Levy Restaurants
03.2014 - 12.2023
- Managed guest requests efficiently, delivering high-quality service to enhance overall experience.
- Trained new staff on operational procedures, promoting adherence to company policies and standards.
- Ensured cleanliness and organization of suites, adhering to established hygiene standards.
- Mentored junior attendants, fostering skills development and enhancing team performance through effective guidance.
- Adhered strictly to safety protocols within both guest suites and common areas throughout the hotel property.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
- Maintained guest confidentiality, respecting privacy and ensuring discretion in all interactions.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
Shift Supervisor
Chartwells HE
01.2022 - 07.2023
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored staff on best practices, enhancing team performance and service quality.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented process improvements, streamlining workflows to increase efficiency across shifts.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Developed staff schedules, balancing labor needs with operational demands for maximum productivity.
- Resolved customer complaints promptly, maintaining high satisfaction levels within dining services.
- Collaborated with management to establish strategic goals aligned with organizational objectives.
Operations Supervisor
QC Catering
05.2015 - 04.2022
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and service efficiency.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Led team meetings to align goals and share feedback for continuous improvement initiatives.
- Developed training materials to enhance employee onboarding and skill development programs.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Assistant Regional Warehouse Supervisor
Depuy Synthes (Johnson & Johnson)
04.2020 - 08.2020
- Oversaw daily warehouse operations to ensure compliance with safety and quality standards.
- Coordinated cross-functional teams to streamline processes, reducing lead times and increasing productivity.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
Education
Associate of Arts - Hospitality Management
Central Piedmont Community College
Charlotte, NC12.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Inventory control
- Labor cost controls
- Process improvements
- Strategic planning
- Vendor relationships
- Project management
- Recruitment
- Expense control
Accomplishments
2024 SC/TN Region Highest EBITDA (8.4%)
Employee of the Year (QC Catering) 2019
Outstanding Team Member 2017 (Delaware North Company)
CPCC President’s List 2016
Certification
ServSafe Manager (Expires 2029)
Awards
2024 SC/TN Region Highest EBITDA (8.4%), Employee of the Year (QC Catering) 2019, Outstanding Team Member 2017 (Delaware North Company), CPCC President’s List 2016
Timeline
General Manager
Zaxby's LLC
04.2024 - Current
Director of Food and Beverage
Nick and Mike Bar and Grill
07.2023 - 04.2024
Shift Supervisor
Chartwells HE
01.2022 - 07.2023
Assistant Regional Warehouse Supervisor
Depuy Synthes (Johnson & Johnson)
04.2020 - 08.2020
Operations Supervisor
QC Catering
05.2015 - 04.2022
Suite Attendant
Levy Restaurants
03.2014 - 12.2023
Associate of Arts - Hospitality Management
Central Piedmont Community College
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