Paul R. Cordial
Mullins
Summary
Proven team leader recognized for contributions in developing new hires. Known for consistently delivering exceptional results, collaborating well with others and promoting a positive experience to clients and coworkers. Highly reliable with excellent communication skills and dedicated to a solution oriented approach.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Agent
Ignition CX
02.2025 - Current
- Implemented ICX sales techniques to consistently meet and surpass company goals while adhering to both Compliance and Salesmanship expectations.
- Consistently served as a Subject Matter Expert to train new hires in preparation for full Production.
- Calibrated agent calls, organized and analyzed data, identified areas of opportunity and executed solution oriented strategies to drive agent performance.
- Recognized as Star of the Month twice within the first year of employment, on 06/11/2025 and 12/17/2025.
- Promoted to a Tier 2 Subject Matter Expert on 05/17/2026.
- Consistently led other Subject Matter Experts as well as coordinated with Nesting Leadership to assist new hires in meeting and exceeding salesmanship goals.
Cashier
McDonald's
Conway, SC
01.2017 - 01.2025
- Highly organized and customer oriented professional who excels in accurate cash exchange in a fast paced environment. Proven track record of excellent customer service, as well as extensive experience in cash handling and conflict resolution.
Education
CompTIA A+ - Computer Repair
Horry Georgetown Technical College
Conway, South Carolina02-2022
High School Diploma -
Perry Hall High School
Perry Hall, MD08-2007
Skills
- Able to effectively lead teams of agents to achieve crucial KPI's
- Able to multitask in a fast paced environment to maintain a high level of efficient productivity
- Able to prioritize among competing tasks for maximized impact
- Able to effectively communicate observations, insights, trends, goals and metrics in order to ensure that multiple teams remain aligned and on task
Certification
- CompTIA A+
- The CompTIA A+ Certification represents a detailed understanding of varying computer technologies, as well as a mastery of skills IT professionals need in the field. These include but are not limited to finding and implementing effective solutions for Hardware, Networking, Operating System, Virtualization, Cloud Computing, Digital Security, Software, and Mobile Device issues.
Timeline
Sales Agent
Ignition CX
02.2025 - Current
Cashier
McDonald's
01.2017 - 01.2025
CompTIA A+ - Computer Repair
Horry Georgetown Technical College
High School Diploma -
Perry Hall High School