Paula Gonzalez
Columbia
Summary
Compassionate Associate Patient Care Coordinator with background in providing exceptional care to patients. Experience includes coordinating patient appointments, managing health records, and ensuring smooth communication between patients and healthcare professionals. Strengths include strong organizational skills, empathy towards patient needs, and ability to work effectively in fast-paced environments. Previous roles have demonstrated significant positive impact on improving patient satisfaction and streamlining healthcare processes.
Overview
10
10
years of professional experience
Work History
Associate Patient Care Coordinator
Colonial Healthcare
Columbia
03.2022 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted patients with insurance verification and eligibility requirements.
- Communicated effectively with patients to address inquiries and concerns.
- Provided assistance to patients in understanding their medical bills and insurance policies.
Patient Service Representative
Cooperative hea
West Columbia
10.2015 - 03.2022
- Managed patient inquiries and scheduled appointments efficiently.
- Facilitated communication between patients and healthcare providers.
- Processed patient registration and verified insurance information accurately.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Education
Pharmacy Assistant
Huertas Jr. College
Caguas, PR08-1995
Skills
- Appointment scheduling
- Insurance verification
- Patient care and communication
- New hire training
Timeline
Associate Patient Care Coordinator
Colonial Healthcare
03.2022 - Current
Patient Service Representative
Cooperative hea
10.2015 - 03.2022
Pharmacy Assistant
Huertas Jr. College