Paula Krause
Aiken
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Great Customer Service Skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager
Wenjai
Aiken
07.2023 - 03.2026
- Resolved employee conflicts and maintained a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Park avenue Coffee shop
Aiken
01.2022 - 12.2023
- Processed customer transactions efficiently and accurately at Park Avenue Coffee Shop.
- Assisted customers with menu selections and provided product recommendations regularly.
- Greeted customers and answered any questions they had about the store's products and services.
Manager
Krystal's Restaurant
Aiken
09.1997 - 03.2000
- Supervised daily operations and ensured compliance with company policies.
- Provided training and support to new staff members on operational procedures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
General Education Diploma
Aiken, SCSkills
- Employee training
- Performance management
- Customer service
- Team building
Certification
- Completed course Of Personal Care Provider at Always caring-2018
- Personal caregiver for two Individual Clients
- Daily dietary nutrition
- Personal hygiene
Timeline
Manager
Wenjai
07.2023 - 03.2026
Cashier
Park avenue Coffee shop
01.2022 - 12.2023
Manager
Krystal's Restaurant
09.1997 - 03.2000
General Education Diploma