Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulette Berry-Brooks

Reevesville

Summary

Dynamic team leader excelling in customer relationship management, inventory oversight, and process optimization. Proven ability to train and mentor staff, fostering high-performance environments that drive efficiency and enhance service quality. Results-oriented professional with extensive experience in warehouse and retail operations. Skilled in problem solving, workflow optimization, and sales strategy development, contributing to improved process efficiencies and enhanced customer satisfaction. Strategic sales manager with a strong background in developing effective sales strategies and managing client relationships. Known for implementing training programs that enhance team performance and drive repeat business opportunities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Cashier Team Lead

Popsmart Fuels 308
St, George
08.2024 - Current
  • Supervised cashier team, ensuring efficient customer transactions and service quality.
  • Trained new cashiers on register operations and customer interaction protocols.
  • Managed cash drawer, maintaining accuracy during shifts and balancing at end of day.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.

Assistant Warehouse Manager

SFX Sleep
Summerville
08.2019 - 08.2024
  • Managed daily warehouse operations to ensure smooth workflow and efficiency.
  • Coordinated inventory control processes to maintain accurate stock levels.
  • Supervised team members to promote a safe and productive work environment.
  • Implemented standard operating procedures for receiving and shipping products.
  • Trained new staff on warehouse systems and safety protocols effectively.
  • Resolved customer complaints regarding deliveries, quality issues.
  • Established processes to improve efficiency of warehouse operations.
  • Maintained records of goods received, stored, shipped, or in process.
  • Drove forklift to transport items within warehouse or to pick up items from different locations for shipment.

Sales Manager

C,S. Auto Inc
St. George
01.2017 - 03.2019
  • Developed and implemented effective sales strategies to enhance market presence.
  • Trained new sales representatives on product knowledge and customer engagement techniques.
  • Managed client relationships to ensure satisfaction and repeat business opportunities.
  • Conducted regular team meetings to review performance and address challenges proactively.
  • Oversaw inventory management to align stock levels with sales forecasts effectively.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Office Manager

Jontyrah Auto Sales
Summerville
02.2014 - 01.2019
  • Managed daily office operations and coordinated administrative tasks efficiently.
  • Organized and maintained filing systems for customer and vehicle records.
  • Oversaw scheduling for sales appointments and service requests effectively.
  • Coordinated communication between departments to enhance workflow collaboration.
  • Implemented office procedures to improve efficiency and streamline processes.
  • Maintained inventory of office supplies, ensuring availability for staff needs.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Education

High School Diploma -

St. George High School
St, George, Sc
06-1986

Skills

  • Cash handling
  • Inventory management
  • Team leadership
  • Customer relationship management
  • Forklift operation
  • Workflow optimization
  • Process improvement
  • Sales strategy development
  • Problem solving
  • Attention to detail
  • Time management
  • Problem-solving
  • Basic math
  • Multitasking Abilities
  • Excellent communication
  • Team management
  • Computer skills
  • Customer relations
  • Clerical support

Timeline

Cashier Team Lead

Popsmart Fuels 308
08.2024 - Current

Assistant Warehouse Manager

SFX Sleep
08.2019 - 08.2024

Sales Manager

C,S. Auto Inc
01.2017 - 03.2019

Office Manager

Jontyrah Auto Sales
02.2014 - 01.2019

High School Diploma -

St. George High School

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Paulette Berry-Brooks