Pedro Staples
Columbia,SC
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Railroad Bbq. Excelled in managing and motivating staff to peak performance, significantly enhancing customer satisfaction and operational efficiency. Skilled in time management and decision-making, ensuring high-quality service delivery and a safe, professional environment for both employees and patrons. Customer-focused professional with successful ten-year career in In food sector. Dynamic successful applying Skill and Skill in busy business environment.
Overview
34
34
years of professional experience
Work History
Manager
Railroad Bbq
04.2020 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Project Manager
H&S Construction
01.2011 - 01.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
Restaurant Manager
Cracker Barrel
03.2001 - 11.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased sales during off-peak hours by creating and promoting special offers.
Shift Leader, Forklift Operator
Grahl Electric
02.1992 - 09.1996
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Forklift Operator
Standard Warehouse
02.1990 - 01.1992
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
Diploma - General Studies
Richland Northeast High
Columbia, SC05.1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
Timeline
Manager
Railroad Bbq
04.2020 - 01.2024
Project Manager
H&S Construction
01.2011 - 01.2019
Restaurant Manager
Cracker Barrel
03.2001 - 11.2010
Shift Leader, Forklift Operator
Grahl Electric
02.1992 - 09.1996
Forklift Operator
Standard Warehouse
02.1990 - 01.1992
Diploma - General Studies
Richland Northeast High
Similar Profiles
Jeremiah HowlandJeremiah Howland
General Manager at Jethro's BBQ All Stars/Jethro's BBQ N' Porkchop GrillGeneral Manager at Jethro's BBQ All Stars/Jethro's BBQ N' Porkchop Grill
Joshua-Calebe VieiraJoshua-Calebe Vieira
Cashier at Tennessee Bbq - Real Bbq, Real FastCashier at Tennessee Bbq - Real Bbq, Real Fast
SUJIN JANGSUJIN JANG
Intern at Korea Railroad Research InstituteIntern at Korea Railroad Research Institute