Peggy Downey
Greenwood
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
Work History
Store Associate
One Stop Convenience Store
Greenwood
08.2020 - 06.2026
- Operated cash register and processed customer transactions efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store displays.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
Carolina Barbeque. Shack
Greenwood
07.2014 - 02.2020
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Implemented promotional campaigns to enhance customer engagement and drive sales.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels and organized stock to reduce waste and losses.
- Developed schedules to optimize staffing during peak hours for better service flow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created weekly work schedules for store personnel.
- Conducted regular staff meetings to improve communication and team dynamics.
- Maintained cleanliness and safety standards throughout the store environment.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Managed daily banking activities such as deposits and withdrawals.
Education
Piedmont Technical College
Greenwood, SCSkills
- Customer service
- Problem solving
- Payment processing
- Inventory management
- Visual merchandising
- Store cleanliness maintenance
- Safety compliance
- Time management
- Problem solving
- Conflict resolution
- Active listening techniques
- Customer assistance
- Customer assistance
Timeline
Store Associate
One Stop Convenience Store
08.2020 - 06.2026
Store Manager
Carolina Barbeque. Shack
07.2014 - 02.2020
Piedmont Technical College