Peggy McLamb
Camden
Summary
Experienced sales associate with a strong background in customer engagement and merchandising. Skilled in maintaining store appearance and ensuring accurate transactions, contributing to a seamless shopping experience. Committed to exceeding sales goals and fostering strong customer relationships.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Belk Department Store
Laurinburg
05.2006 - 04.2024
- Greeted customers and provided exceptional customer service.
- Engaged with customers to build rapport and enhance the shopping experience.
- Assisted customers in selecting merchandise and answering product inquiries.
- Assisted customers with product selection, sizing and styling.
- Maintained store appearance through effective merchandising and organization of displays.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer returns and exchanges with professionalism and care.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to ensure seamless customer service experiences.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to company initiatives and achieved established goals.
- Upsold additional items based on customer interests and needs.
ASM
Belk Department Store
Laurinburg
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Visual Manager
Belk Department Store
Laurinburg
- Led visual merchandising efforts to enhance product presentation and customer engagement.
- Coordinated seasonal displays to align with marketing campaigns and store goals.
Education
Associate of Arts - Criminal Justice
Florence/Darlington Tec
Florence, SC05-2007
Skills
- Point-of-sale management
- Customer service
- Cash handling
- Payment processing
- Inventory management
- Merchandise display
- Display setup
- Sales promotions
- Loss prevention
- Exceeds sales goals
- Customer engagement
- Conflict resolution
- Listening skills
- Relationship building
- Time management
- Reading comprehension skills
Timeline
Sales Associate
Belk Department Store
05.2006 - 04.2024
ASM
Belk Department Store
Visual Manager
Belk Department Store
Associate of Arts - Criminal Justice
Florence/Darlington Tec