Penelope Wright
Florence
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
17
17
years of professional experience
Work History
Senior Hearing Aid Specialist
Costco
Myrtle Beach
03.2022 - Current
- Assisted customers with hearing aid selection and fitting process.
- Conducted comprehensive hearing evaluations and assessments to identify client needs.
- Provided troubleshooting support for hearing aid devices.
- Educated clients on effective care and maintenance of hearing aids to enhance device longevity.
- Collaborated with team members to enhance customer satisfaction efforts.
- Facilitated follow-up appointments for ongoing client support and care.
- Managed inventory of hearing aid products and supplies efficiently.
- Maintained detailed records of all patient interactions, assessments, fittings and follow-ups.
- Provided patient counseling regarding amplification options and their benefits.
- Assessed patients' hearing loss and lifestyle needs to recommend suitable hearing aid technology.
- Displayed excellent customer service skills when interacting with patients or caregivers.
- Utilized computer software programs to assist in fitting procedures or recordkeeping tasks.
- Troubleshooted any issues or malfunctions with existing hearing instrumentation.
- Developed strong relationships with referring physicians to increase referrals into practice.
- Adjusted and fine-tuned programmed hearing aids to ensure optimal performance in various environments.
- Attended workshops or seminars to stay up-to-date on industry trends and new technologies.
- Provided technical support over the phone for customers having difficulty with their devices.
- Educated patients on proper use, maintenance and care of hearing instruments.
- Programmed digital hearing aids with specific algorithms to meet the individual needs of each patient.
- Promoted hearing aid products and identified sales opportunities to increase practice revenue.
- Instructed clients on proper operation and maintenance of hearing aids during appointments.
- Performed careful fittings to maximize client comfort and device effectiveness.
- Completed full examinations to test individual hearing impairment.
- Coordinated staff schedules to optimize service during peak hours.
- Collaborated with team members to improve operational workflow processes.
- Trained new employees on company policies and customer service standards.
- Resolved member complaints efficiently to enhance customer satisfaction.
- Participated in ongoing training and compliance activities.
- Generated reports to track performance metrics of team members.
Hearing Aid Specialists
Hearing Lab Technologies
Columbia
03.2014 - 03.2022
- Conducted patient assessments to determine hearing health and device needs.
- Educated clients on hearing aid use and maintenance procedures.
- Provided technical support for hearing devices and troubleshooting issues.
- Managed inventory of hearing aids and accessories for efficient service delivery.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in the implementation of new technologies in patient care processes.
- Completed training sessions on industry standards and compliance requirements.
- Performed quality assurance testing on newly developed software applications.
- Maintained accurate records of customer interactions and feedback.
Hearing Aid Specialist
Miracle Ear
Florence
03.2009 - 03.2014
- Delivered personalized hearing aid fittings and adjustments, ensuring optimal client comfort and satisfaction.
- Conducted comprehensive hearing evaluations for clients using advanced audiometric equipment.
- Educated clients on hearing health and device maintenance, empowering them to manage their hearing needs effectively.
- Identified customer needs quickly, facilitating timely solutions and enhancing overall service experience.
- Provided technical support for customers in resolving complex issues.
- Maintained accurate records of customer interactions and feedback.
- Participated in ongoing training and compliance activities.
Education
Some College (No Degree) - Education
Coker College
Hartsville, SCSkills
- Hearing evaluations
- Device programming
- Patient counseling
- Technical troubleshooting
- Inventory management
- Customer relationship management
- Hearing aid fitting
- Audiometric assessments
Timeline
Senior Hearing Aid Specialist
Costco
03.2022 - Current
Hearing Aid Specialists
Hearing Lab Technologies
03.2014 - 03.2022
Hearing Aid Specialist
Miracle Ear
03.2009 - 03.2014
Some College (No Degree) - Education
Coker College